IT Support Administrator I (Contract)

nextSource; Houston (TX); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Healthcare benefits

STD & LTD

401(k) retirement plan

Discount program

Job summary

nextSource is seeking an IT Support Admin I (M&A Asset Configuration Technician) in Houston, TX for a 9-month contract. Responsibilities include imaging laptops/desktops, configuring equipment, VoIP/network setup, AD tasks, data backups, and asset handling. Strong documentation, communication, and multitasking are required.

The role requires experience imaging PCs at scale, knowledge of AD and Microsoft 365, and proficiency with Windows 11. Training and a benefits package are provided.

Qualifications

• Associate's degree or IT certification, or 2+ years of related IT support experience is required.
• Experience imaging PCs at scale using PXE boot and USB.
• Knowledge of networking, Active Directory, and Microsoft 365.

Responsibilities

• Image laptops and desktops.
• Configure computers and install third-party software.
• Configure VoIP phones and network hardware.
• Troubleshoot software and hardware issues.
• Perform warranty repairs and hardware repairs.
• Troubleshoot network and LAN issues.
• Perform basic Active Directory tasks, including routine account and device administration.
• Perform data backups.
• Handle shipping and receiving of assets.
• Lift up to 50 lbs as needed.
• Create and maintain technical procedures and documentation.

Skills

Asset & inventory handling

Imaging PCs with PXE/USB

Active Directory & SCCM

Windows 11 (intermediate-expert)

ServiceNow & remote support tools

Troubleshooting hardware/software

Documentation & communication

Multi-tasking under deadlines

Education

Associate's degree / IT certification

Tools

ServiceNow

Remote support tools

Job description

9-Month Contract

Location: Houston, TX 77040

Start/End: ASAP – July 16, 2027

Schedule: Mon - Fri, 8:00 AM - 5:00 PM

Pay Rate: $23.89/hour

Our client is seeking an IT Support Admin I (M&A Asset Configuration Technician) to configure, deploy, test, track, and support devices across multiple office locations. In this role, you will image laptops and desktops, configure VoIP phones and network equipment, perform hardware troubleshooting and warranty repairs, validate new images, and report findings to the Tools Team for resolution.

You will also support data backup, asset inventory, shipping and receiving, Active Directory administration, LAN troubleshooting, documentation development, ticket management, and PC refresh and acquisition projects.

Primary Duties:

• Image laptops and desktops
• Configure computers and install third-party software
• Configure VoIP phones and network hardware
• Troubleshoot software and hardware issues
• Perform warranty repairs and hands-on hardware repairs
• Troubleshoot network and LAN issues
• Perform basic Active Directory tasks, including routine account and device administration
• Perform data backups
• Handle shipping and receiving of assets
• Lift up to 50 lbs as needed
• Create and maintain technical procedures, configuration records, and troubleshooting documentation

Mandatory Skills/Experience:

• Experience imaging PCs at scale using PXE boot and USB
• Knowledge of networking, Active Directory, and Microsoft 365
• Intermediate-to-expert knowledge of Windows 11
• Experience with ServiceNow and remote support tools
• Experience with PC hardware and software troubleshooting, VoIP configuration, data backup, third-party software installation, and asset handling
• Strong organizational, documentation, and communication skills
• Ability to manage multiple priorities under tight deadlines and collaborate effectively within a team

Required Skills:

• Asset and inventory handling
• Imaging experience with PXE and USB
• Basic Active Directory and SCCM experience
• Intermediate-to-expert proficiency with Windows 11
• Software installation via manual methods and Software Center
• Strong troubleshooting and multitasking skills

Desired Skills:

• Intermediate Microsoft Excel experience
• Knowledge of AI tools and the ability to leverage AI for process improvements

Education/Experience:

• Associate's degree, relevant IT certification(s), or a minimum of 2 years of related experience in a corporate IT support environment is required

nextSource is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application procedures.If you need assistance or an accommodation due to a disability, you may contact us at [e-mail].

What nextSource Provides:

• Healthcare Benefits including Medical, Prescription, Vision & Dental Coverage | United Healthcare
• Voluntary STD & LTD | New York Life
• 401(k) Retirement Planning | Fidelity
• Discount Program

*You are Eligible to participate in the benefits program if you are considered a full‑time employee of nextSource, working at least 30 hours per week on a consistent basis.Your coverage will be effective on the 1stof the month following 60 days of employment.