IT Support Administrator — Hybrid Office Tech Pro

Heartstream; Bothell, Northern (WA, KY); Hybrid; USD 100,000 - 135,000; Full time

Benefits offered by this job

PTO

401k

HSA

Stock purchase plan

Education reimbursement

Job summary

Heartstream is seeking an IT Support Administrator to provide hands-on support for end-user technology, office infrastructure, and local IT operations at our Bothell headquarters.

Working closely with the Head of IT Infrastructure & Operations and Senior IT Engineer, you will help deliver exceptional technology services for employees while supporting the deployment and maintenance of modern workplace technologies.

Qualifications

• 4–8 years in desktop support, IT administration, or IT operations.
• Experience supporting Windows workstations, laptops, mobile devices, and peripherals.
• Experience with Microsoft 365 technologies including Outlook, Teams, SharePoint, and OneDrive.
• Familiarity with Microsoft Entra ID (Azure AD) and Microsoft Intune administration.
• Basic to intermediate networking concepts (TCP/IP, DNS, DHCP, VPN).
• Experience with IT service management platforms such as ServiceNow, Freshservice or Jira Service Management.
• Experience supporting conferencing and collaboration technologies, including Teams Rooms.
• Strong troubleshooting, documentation, and customer service skills.

Responsibilities

• Provide on-site and remote support for employees, troubleshooting hardware, software, mobile devices, and collaboration tools including Microsoft 365 and Teams
• Perform onboarding and offboarding activities, including device provisioning, account setup, equipment deployment, and asset management
• Support endpoint management processes, including device enrollment, patching, compliance, and application deployment through Microsoft Intune
• Assist with administration of Microsoft 365 services, including Entra ID, Exchange Online, Teams, and SharePoint
• Support office technology including conference room equipment, Microsoft Teams Rooms, printers, scanners, and other workplace systems
• Troubleshoot network connectivity issues including Wi‑Fi, VPN, DHCP, DNS, and related end‑user connectivity problems
• Maintain accurate inventory records for IT hardware, software licenses, peripherals, and other technology assets
• Support physical security systems, badge access systems, and related workplace technologies in coordination with vendors and facilities teams
• Participate in IT projects including office expansions, infrastructure improvements, system migrations, and technology rollouts
• Partner with infrastructure, security, and engineering teams to elevate and resolve complex technical issues
• Coordinate with external vendors for hardware support, telecommunications, cabling, and office technology services
• Create and maintain technical documentation, support procedures, and knowledge base articles
• Contribute to continuous improvement efforts that enhance the employee technology experience

Skills

Windows support

Microsoft 365

Azure AD / Entra ID

Intune

Networking basics

ITSM tools

Conferencing tech (Teams Rooms)

Documentation

Customer service

Multitasking

Tools

ServiceNow

Freshservice

Jira Service Management

Job description

Heartstream is seeking an IT Support Administrator to provide hands-on support for end-user technology, office infrastructure, and local IT operations at our Bothell headquarters.

Working closely with the Head of IT Infrastructure & Operations and Senior IT Engineer, you will help deliver exceptional technology services for employees while supporting the deployment and maintenance of modern workplace technologies.