IT Support Administrator

Smart City Networks; Las Vegas (NV); On-site; USD 50,000 - 61,000; Full time

Job summary

Smart City Networks in Las Vegas, NV is seeking an experienced IT Support Administrator to maintain our technology infrastructure and support internal users. This role provides first-line helpdesk support across the company and helps shape IT processes.

You will troubleshoot hardware, software, networking, and account access; manage Active Directory/Entra ID and Microsoft 365, deploy devices, and document resolutions.

Qualifications

• Strong troubleshooting across Windows, hardware, printers, networking, and mobile devices.
• Experience managing user accounts in AD/Entra ID and Microsoft 365.
• Familiarity with endpoint management platforms and ticketing systems.
• Ability to document support activities clearly and precisely.

Responsibilities

• Provide first-line IT support to employees via Zendesk, phone, email, and remote tools.
• Troubleshoot hardware, software, networking, and account access issues.
• Deploy and support Windows PCs and mobile devices; manage assets.
• Configure and maintain AD/Entra ID, Microsoft 365, Exchange, and security groups.
• Document steps and resolutions; escalate complex issues as needed.
• Assist with IT projects, rollouts, and process improvements.

Skills

Troubleshooting

Customer service

Communication

Time management

Tools

Active Directory

Entra ID (Azure AD)

Microsoft 365

Exchange

Intune

Group Policy

Ticketing system

Job description

Job Title: IT Support Administrator
Location: Las Vegas, NV (Headquarters)
Department: Technology
Employment Type: Full-Time
Compensation: $55,000 annually + 5% annual bonus eligibility

About Smart City Networks

Smart City Networks is the nation’s leading provider of technology services for convention centers and meeting facilities. With over 40 years of experience and more than 3,000 events supported annually, we’re the trusted partner behind the scenes at Fortune 500 events, global summits, and major tradeshows. Our Las Vegas headquarters houses our national customer service, accounting, and technology teams, including our 24/7 Network Operations Center (NOC).

Position Overview

We’re seeking an experienced IT Support Administrator to join our Las Vegas-based team. This role is essential to supporting our internal users, maintaining our technology infrastructure, and ensuring smooth day-to-day operations. You’ll be the first line of support, solving problems independently and helping shape our IT processes.

Key Responsibilities

• Provide timely technical support to employees across all company locations through Zendesk, phone, email, and remote support tools
• Troubleshoot and resolve hardware, software, networking, printing, email, and account access issues
• Deploy, configure, and support Windows PCs, laptops, mobile devices, printers, and other IT equipment
• Manage user accounts, permissions, and security groups in Active Directory, Entra ID (Azure AD), Microsoft 365, Exchange, and related systems
• Install, maintain, and support business applications, operating systems, and endpoint management solutions
• Track, inventory, and maintain company IT assets, including computers, phones, peripherals, and mobile devices
• Support employee onboarding, offboarding, equipment assignments, and workstation setup activities
• Provide remote support and maintenance for systems and users across multiple offices and remote locations
• Document troubleshooting steps, resolutions, and technical procedures while maintaining accurate ticket records
• Escalate complex issues when necessary and collaborate with engineers, vendors, and other IT teams to drive resolution
• Assist with IT projects, technology rollouts, system upgrades, and ongoing operational improvements
• Communicate technical information clearly and professionally to users with varying levels of technical experience

On-Call Support

• Respond to critical incidents and make independent decisions under pressure
• Restore system functionality and address security threats
• Stay prepared for emergencies and implement proactive measures

Qualifications

• Strong troubleshooting skills across Windows operating systems, Microsoft 365, hardware, printers, networking, and mobile devices
• Experience managing user accounts and permissions in Active Directory, Entra ID (Azure AD), and Microsoft 365
• Familiarity with endpoint management platforms such as Intune, Group Policy, or similar device management solutions
• Experience with ticketing systems and documenting support activities in a service desk environment
• Experience deploying, configuring, and supporting desktops, laptops, peripherals, and mobile devices
• Strong customer service and communication skills with the ability to support users at all technical skill levels
• Ability to prioritize multiple tasks, manage competing priorities, and meet service level expectations
• Strong organizational skills with attention to detail and documentation accuracy
• Ability to work independently while collaborating effectively with team members and other departments

Additional Information

Employment is contingent upon successful completion of a background check.

Smart City Networks is proud to be an Equal Opportunity Employer. If you need accommodation due to a disability, contact [e-mail] or call 702-943-6000.