IT Support Administrator

Smart City Networks; Las Vegas (NV); On-site; USD 49,500 - 60,500; Full time

Benefits offered by this job

5% annual bonus eligibility

Equal Opportunity Employer

Job summary

Smart City Networks is seeking an experienced IT Support Administrator for their Las Vegas headquarters. In this full-time role, you will be the frontline support for internal users, maintaining and enhancing technology infrastructure.

Your duties will include providing timely technical assistance, resolving various IT issues, and managing user permissions. A strong focus on customer service and effective communication is essential for success in this role.

Qualifications

• Strong troubleshooting skills across Windows operating systems and hardware.
• Experience managing user accounts in Active Directory and Microsoft 365.
• Strong communication skills with the ability to support users of all technical levels.

Responsibilities

• Provide timely technical support to employees across all company locations.
• Troubleshoot and resolve hardware, software, and networking issues.
• Document troubleshooting steps and maintain accurate ticket records.

Skills

Troubleshooting skills

Customer service skills

Knowledge of Windows OS

Experience with Active Directory

Familiarity with endpoint management

Ability to prioritize tasks

Tools

Zendesk

Microsoft 365

Azure AD

Intune

Job description

Job Title: IT Support Administrator

Location: Las Vegas, NV (Headquarters)

Department: Technology

Employment Type: Full-Time

Compensation: $55,000 annually + 5% annual bonus eligibility

About Smart City Networks

Smart City Networks is the nation’s leading provider of technology services for convention centers and meeting facilities. With over 40 years of experience and more than 3,000 events supported annually, we’re the trusted partner behind the scenes at Fortune 500 events, global summits, and major tradeshows. Our Las Vegas headquarters houses our national customer service, accounting, and technology teams, including our 24/7 Network Operations Center (NOC).

Position Overview

We’re seeking an experienced IT Support Administrator to join our Las Vegas-based team. This role is essential to supporting our internal users, maintaining our technology infrastructure, and ensuring smooth day-to-day operations. You’ll be the first line of support, solving problems independently and helping shape our IT processes.

Key Responsibilities

• Provide timely technical support to employees across all company locations through Zendesk, phone, email, and remote support tools
• Troubleshoot and resolve hardware, software, networking, printing, email, and account access issues
• Deploy, configure, and support Windows PCs, laptops, mobile devices, printers, and other IT equipment
• Manage user accounts, permissions, and security groups in Active Directory, Entra ID (Azure AD), Microsoft 365, Exchange, and related systems
• Install, maintain, and support business applications, operating systems, and endpoint management solutions
• Track, inventory, and maintain company IT assets, including computers, phones, peripherals, and mobile devices
• Support employee onboarding, offboarding, equipment assignments, and workstation setup activities
• Provide remote support and maintenance for systems and users across multiple offices and remote locations
• Document troubleshooting steps, resolutions, and technical procedures while maintaining accurate ticket records
• Escalate complex issues when necessary and collaborate with engineers, vendors, and other IT teams to drive resolution
• Assist with IT projects, technology rollouts, system upgrades, and ongoing operational improvements
• Communicate technical information clearly and professionally to users with varying levels of technical experience

On-Call Support

• Respond to critical incidents and make independent decisions under pressure
• Restore system functionality and address security threats
• Stay prepared for emergencies and implement proactive measures

Qualifications

• Strong troubleshooting skills across Windows operating systems, Microsoft 365, hardware, printers, networking, and mobile devices
• Experience managing user accounts and permissions in Active Directory, Entra ID (Azure AD), and Microsoft 365
• Familiarity with endpoint management platforms such as Intune, Group Policy, or similar device management solutions
• Experience with ticketing systems and documenting support activities in a service desk environment
• Experience deploying, configuring, and supporting desktops, laptops, peripherals, and mobile devices
• Strong customer service and communication skills with the ability to support users at all technical skill levels
• Ability to prioritize multiple tasks, manage competing priorities, and meet service level expectations
• Strong organizational skills with attention to detail and documentation accuracy
• Ability to work independently while collaborating effectively with team members and other departments

Additional Information

Employment is contingent upon successful completion of a background check. Smart City Networks is proud to be an Equal Opportunity Employer. If you need accommodation due to a disability, contact [e-mail] or call 702-943-6000.