Technician I

Smart City Networks; Seattle (WA); On-site; USD 30,000 - 34,000; Full time

Job summary

Smart City Networks is seeking an entry-level Technician to support show networks in convention centers. The role is on-site and customer-focused, designed for someone eager to break into IT and telecom networking.

You will interpret schematics, help connect networks, monitor tool inventories, and assist with setup, maintenance, and teardown of installations, including copper and fiber optics. Evening/weekend work may be required.

Qualifications

• Ability to multi-task and respond to interruptions professionally.
• Excellent organizational skills.
• Professional presence and demeanor.
• Detail-oriented with strong accuracy.
• Interest in IT and telecom networking.

Responsibilities

• Interacting with show and event customers to help connect their networks.
• Taking show schematics/ maps and plans and transforming them into real-life networks.
• Monitoring the inventory and restocking their cart to ensure they have all the tools needed for the customer’s set-up as planned.
• Troubleshooting on the spot issues and pro-actively assisting customers with set-up, maintenance and take-down of installations by color coding and proper testing of copper and fiberoptic cables, installing jumpers and patch cables and providing other technical assistance as trained.
• Additional duties as assigned.

Skills

Customer service

Attention to detail

Organizational skills

Professional demeanor

Multi-tasking

Tech enthusiasm

Job description

Company Overview

Smart City began more than 30 years ago and has evolved into the nation’s leading telecommunication provider for convention centers and meeting facilities. We manage the technology services for more than 3,000 events annually, including virtually every Fortune 500 Company event and major tradeshow. From auto shows to national political party conventions to world economic summits, Smart City has been on the floor, behind the scenes, and maintaining the connections that enable people to make important things happen.

Technician

Smart City began more than 30 years ago and has evolved into the nation’s leading telecommunication provider for convention centers and meeting facilities. We manage the technology services for more than 3,000 events annually, including virtually every Fortune 500 Company event and major tradeshow. From auto shows to national political party conventions to world economic summits, Smart City has been on the floor, behind the scenes, and maintaining the connections that enable people to make important things happen.

Today, we proudly employ more than 250 team members nationwide. Our Las Vegas headquarters is home to our national customer service, accounting, and technology teams, along with our Network Operations Center (NOC), which provides Internet security services and remote 24/7 monitoring for all of our networks.

The Smart City Technician is a fun, fast-paced, entry level role for an individual that is a customer service all-star who would like to enter the IT and telecom networking field.

Summary Of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

• Interacting with show and event customers to help connect their networks
• Taking show schematics/ maps and plans and transforming them into real-life, well connected networks
• Monitoring the inventory and restocking their cart to ensure they have all the tools needed for the customer’s set-up as planned
• Troubleshooting on the spot issues and pro-actively assisting customers with set-up, maintenance and take- down of installations by color coding and proper testing of copper and fiberoptic cables, installing jumpers and patch cables and providing other technical assistance as trained
• Additional duties as assigned

Qualifications

• Ability to multi-task and respond to multiple interruptions in a professional manner
• Exceptional organizational skills
• Professional presence and demeanor
• Strong attention to detail is essential
• Passion for technology, desire to learn in IT and telecom networking field
• Customer Service focused, friendly while exhibiting a can – do mentality
• Must be willing to work evenings and weekends on occasion

Of Note

• ON - SITE ONLY, non-remote, non-hybrid
• Compensation: $22.00

As part of our standard hiring process for new employees, employment with Smart City Networks will be contingent upon successful completion of a background check.

Smart City Networks is proud to be an Equal Employment Opportunity and . We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you need assistance or an accommodation due to a disability, you may call us at 702-943-6000

• Key words - tech, IT services, help desk, IT support, Entry level IT position, cabling jobs