Technician - Part Time

Smart City Networks; Tampa (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

Smart City Networks is seeking a Smart City Technician in Tampa, FL. This entry-level position is perfect for those passionate about technology and interested in IT and telecom networking. As a Technician, you will interact with event customers, transforming show plans into operational networks, troubleshooting, and providing technical assistance.

The ideal candidate will have strong organizational skills, a customer-focused attitude, and the ability to multi-task effectively. A background check completion is required for employment with Smart City Networks.

Qualifications

• Ability to multi-task and respond professionally to interruptions.
• Exceptional organizational skills are required.
• Must have a customer service focus with a friendly demeanor.
• Strong attention to detail is essential.
• Passion for technology and willingness to learn in IT and telecom.

Responsibilities

• Interact with customers to connect their networks.
• Transform show schematics into functioning networks.
• Monitor inventory and ensure tools are ready for customer set-ups.
• Troubleshoot issues and assist with cable installations.
• Perform other duties as assigned.

Skills

Multi-tasking

Organizational skills

Customer service

Attention to detail

Technical assistance

Job description

Company Overview

Smart City began more than 30 years ago and has evolved into the nation’s leading telecommunication provider for convention centers and meeting facilities. We manage the technology services for more than 3,000 events annually, including virtually every Fortune 500 Company event and major tradeshow. From auto shows to national political party conventions to world economic summits, Smart City has been on the floor, behind the scenes, and maintaining the connections that enable people to make important things happen.

Today, we proudly employ more than 250 team members nationwide. Our Las Vegas headquarters is home to our national customer service, accounting, and technology teams, along with our Network Operations Center (NOC), which provides Internet security services and remote 24/7 monitoring for all of our networks.

Job Summary

The Smart City Technician is a fun, fast‑paced, entry‑level role for an individual who is a customer‑service all‑star and would like to enter the IT and telecom networking field.

Key Responsibilities

• Interacting with show and event customers to help connect their networks
• Taking show schematics/maps and plans and transforming them into real‑life, well‑connected networks
• Monitoring the inventory and restocking their cart to ensure they have all the tools needed for the customer’s set‑up as planned
• Troubleshooting on the spot issues and proactively assisting customers with set‑up, maintenance, and take‑down of installations by color coding and proper testing of copper and fiber optic cables, installing jumpers and patch cables and providing other technical assistance as trained
• Other duties as assigned

Qualifications

• Ability to multi‑task and respond to multiple interruptions in a professional manner
• Exceptional organizational skills
• Professional presence and demeanor
• Strong attention to detail is essential
• Passion for technology, desire to learn in IT and telecom networking field
• Customer Service focused, friendly while exhibiting a can‑do mentality

As part of our standard hiring process for new employees, employment with Smart City Networks will be contingent upon successful completion of a background check.

Smart City Networks is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you need assistance or an accommodation due to a disability, you may call us at 702-943-6000.