IT Support Administrator

Peraton; California (MO); Remote; USD 66,000 - 106,000; Full time

Job summary

A leading national security company is looking for an IT Support Administrator to provide technical assistance and support to HHS users. This role involves resolving computer issues, managing service requests, and ensuring high-quality service delivery. The ideal candidate will have significant experience in a help desk environment and possess strong communication skills. This position is primarily remote with occasional onsite travel required.

Qualifications

• 5 years with BS/BA; 2 years help desk experience with ServiceNow.
• Ability to obtain and maintain a Public Trust Clearance.

Responsibilities

• Provide IT services that respond to time-sensitive needs.
• Diagnose and resolve technical problems for clients.
• Document, track, and monitor problems for timely resolution.

Skills

Communication

Problem Solving

Education

BS/BA

MS/MA

Tools

ServiceNow

MS Office Suite

Job description

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About Peraton

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

About Peraton

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Program Overview

About The Role

Peraton is currently seeking a IT Support Administrator to join our team of qualified, diverse individuals. The qualified applicant will become part of Peraton's HHS OIG Information Technology Service Desk Support and Engineering Services Program. The IT Support Administrator provides technical assistance to HHS-VIP and HHS users, answers questions; resolves computer problems for clients in person, or via telephone or electronically; provides assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. This position is remote with onsite travel as needed that supports, HHS OCIO VIPs that are virtual (Los Angeles).

What you'll do:

• Provide responsive, reliable, and consistent service delivery. Provide IT services that appropriately respond to the time-sensitive needs of customers,
• Provide prompt referrals and escalations to an appropriate IT support service option.
• Meet all Service Level Agreements (SLAs) including, but not limited to, speed to answer, first contact resolution, and limits on aged tickets.
• Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.
• Diagnoses, identifies, isolates and analyzes problems utilizing historical database records. May route calls to product line specialists. Maintains and updates records and tracking databases.
• Alerts management to recurring problems and patterns of problems. Respond to and diagnoses problems through discussion with users.
• Ensures timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps.
• Provide support to end users on a variety of issues related to applications and web applications.
• Identify, research, and resolve technical problems.
• Respond to telephone calls, email and personnel requests for technical support.
• Document, track, and monitor the problem to ensure a timely resolution.
• Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
• Simulate or recreate user problems to resolve operating difficulties. Recommend systems modifications to reduce user problems.
  
  

Qualifications

Required Qualifications:

• 5 years with BS/BA; 3 years with MS/MA; 0 years with PhD
• Minimum of 2 years of experience working in a help desk environment with ServiceNow tools.
• Must be a US Citizen
• Ability to obtain and maintain a Public Trust Clearance.
• Must reside within 50 miles of Los Angeles.
  
  

Preferred Qualifications:

• Prior experience with HHS and/or the Office of Inspector General customer, is a plus.
• Must have great oral and written communication skills.
• Experience MS Office Suite, including Outlook, Word, Excel, and PowerPoint
• Ability to effectively work independently and as a member of a team.
• Must be able to thrive in a fast-paced, rapidly evolving environment with varying priorities, based on a team building culture.
  
  

SCA / Union / Intern Rate or Range

Details

Target Salary Range: $66,000 - $106,000. This represents the typical salary range for this position based on experience and other factors.

EEO:Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Civil Engineering

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