IT Support Administrator

Peraton; California, San Diego (MO, CA); Remote; USD 66,000 - 106,000; Full time

Job summary

A leading company is seeking an IT Support Administrator to provide technical assistance for HHS users. This role involves resolving computer issues, supporting hardware and software, and ensuring service delivery in a remote setup with occasional onsite travel. The ideal candidate will have significant help desk experience and the ability to maintain a Public Trust Clearance.

Qualifications

• 5 years with BS/BA; 3 years with MS/MA; 0 years with PhD.
• At least 2 years help desk experience with ServiceNow.

Responsibilities

• Provide responsive, reliable, and consistent service delivery.
• Diagnose and resolve technical issues via phone, email, or in person.
• Collaborate with network and software teams to restore services.

Skills

Communication

Adaptability

Education

BS/BA

MS/MA

PhD

Tools

ServiceNow

MS Office Suite

Job description

IT Support Administrator

Job Locations: US-CA-Home

Requisition ID: 2025-155855

Position Category: Customer Service

Clearance: Public Trust

Responsibilities

Peraton is currently seeking an IT Support Administrator to join our team supporting the HHS OIG Information Technology Service Desk Support and Engineering Services Program. The role involves providing technical assistance to HHS-VIP and HHS users, resolving computer problems, and supporting hardware and software use, including printing, email, and operating systems. This position is remote with onsite travel as needed, supporting HHS OCIO VIPs in Los Angeles.

What you'll do:

• Provide responsive, reliable, and consistent service delivery.
• Respond promptly to support requests and escalate when necessary.
• Meet all Service Level Agreements (SLAs).
• Diagnose and resolve technical issues via phone, email, or in person.
• Maintain records and track support cases.
• Identify recurring issues and escalate patterns.
• Support end users with applications and web applications.
• Document and monitor problems to ensure resolution.
• Collaborate with network and software teams to restore services.

Qualifications

Required Qualifications:

• 5 years with BS/BA; 3 years with MS/MA; 0 years with PhD
• At least 2 years help desk experience with ServiceNow
• US Citizenship
• Ability to obtain and maintain a Public Trust Clearance
• Reside within 50 miles of Los Angeles

Preferred Qualifications:

• Experience with HHS or OIG customers
• Excellent communication skills
• Proficiency in MS Office Suite
• Ability to work independently and in teams
• Adaptability in fast-paced environments

Peraton Overview

Peraton is a national security company delivering solutions across land, sea, space, air, and cyberspace, supporting government agencies and the U.S. armed forces. Our mission is to solve daunting challenges and keep people safe worldwide.

Salary Range

$66,000 - $106,000, based on experience and other factors.

EEO Statement

Peraton is an equal opportunity employer, including disability and protected veterans.