IT Support Administrator

Marcura; Atlanta (GA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Paid vacation

Parental leave

Company events

Job summary

Marcura is seeking a Junior IT Analyst to join our team. You will support internal users across US and international teams, maintaining IT systems, diagnosing issues, and managing equipment inventory. The role includes global equipment tracking and project work as needed.

Ideal candidates have 3+ years in technical support and hardware experience, with Windows and Office troubleshooting skills, and experience with Zendesk or similar ticketing systems. Travel may be involved.

Qualifications

• 3+ years of experience in technical support.
• 3+ years of experience in general hardware support for servers and workstations.
• Experience troubleshooting within Microsoft Windows.
• Experience troubleshooting within Microsoft Office.
• Strong organizational and documentation skills.
• Experience supporting users using a ticketing system.

Responsibilities

• Support internal users with systems maintenance and CI updates.
• Diagnose and resolve issues with software, hardware, connectivity, and user access.
• Manage inventory of IT devices and consumables.
• Maintain equipment levels and arrange replacement of defective devices.
• Track equipment return to and from employees worldwide.
• Take on additional tasks and projects as assigned.

Skills

IT support

Windows troubleshooting

Office troubleshooting

Ticketing system

Tools

Zendesk

Job description

Marcura is a global leader in maritime technology and operations, supporting nearly one‑third of the world's seaborne commodity trade. Our trusted platforms which span software, data intelligence and payments sit at the centre of digital transformation across the maritime industry. We are now seeking a Junior IT Analyst to join our high‑impact team and contribute to the success of one of the sector's most forward‑looking organisations.

Who We're Looking For:

We're searching for an IT Support Administrator to join our team.

That will:

• Work closely with teams across the business (both US and internationally based employees) supporting internal users with systems maintenance:by monitoring and updating configuration Items (CIs) to ensure accuracy for operational needs.
• Diagnose and resolve issues with software, hardware, connectivity, and user access.
• Manage inventory of IT devices, peripheral equipment, and consumables.
• Maintain adequate levels of equipment and consumable products.
• Replacement of defective equipment and tracking of equipment return to and from employees from around the world.
• Take on additional tasks and projects, as assigned

Requirements

• Understanding of IT equipment - workstations, servers, networks, peripherals.
• 3+ years of experience in technical support.
• 3+ years of experience in general hardware support for servers and workstations.
• Experience troubleshooting within Microsoft Windows.
• Experience troubleshooting within Microsoft Office.
• Strong organizational and documentation skills.
• Experience supporting users (both internal and external) utilizing a ticketing system (zendesk).

We'll give you extra credit for:

• A+ certification
• Workstation imaging
• Peripheral configuration
• Router configuration

Benefits

What We're Offering in Return

• Freedom: We trust you to do your thing and do it well.
• Professional Development: We work with you to grow your skills and push you forward.
• Travel: You will get the unique opportunity to travel on ship to meet with crew members around the world.
• Entrepreneurship: We embrace new ideas and people who have the drive to see them through. If you are a doer, look no further
• Benefits: Medical, dental, vision, disability insurance, 401k, flexible spending accounts, parental leave, paid vacation, and more.
• Random: Snacks, Ping-Pong table, company events (happy hours, lunches with our leadership teams, outings to sports events, etc.).

Brightwell is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture.