S&M / Ops Support Intern

Clearwater Analytics; Boise (ID); On-site; USD 42,000 - 64,000; Full time

Job summary

Clearwater Analytics in Boise, Idaho is seeking an IT Support Specialist to coordinate, diagnose, and troubleshoot employee IT issues across desktop, laptop, and network services. You will provide first-tier support, escalate when needed, document cases, and help implement standard operating procedures for customer service.

The role requires hands-on hardware setup, inventory management, and collaboration with multiple IT teams to ensure timely resolutions and reliable end-user experiences.

Qualifications

• Degree in information technology or IT certifications are preferred.
• Experience with Intune, JAMF and Azure AD is highly desirable.
• Strong Windows and MacOS knowledge with Linux basics.
• Excellent documentation and communication skills required.

Responsibilities

• Provide first-tier IT support to employees and resolve simple tickets.
• Respond to escalated issues promptly and professionally.
• Complete tasks supporting IT operations and deliver value-added features.
• Identify reliability issues and assist with system improvements.
• Assist new hires with setup and best practices.
• Maintain inventory including setup of workstations and hardware.

Skills

Intune Admin

JAMF Admin

Azure AD

Windows OS

MacOS

Linux CLI

Networking

Documentation

Communication

Troubleshooting

Hardware basics

Education

IT degree or IT certs

Tools

Intune

JAMF

Office 365

Active Directory

Job description

Job Summary

The IT Support Specialist takes charge of coordinating, diagnosing, and troubleshooting incoming employee issues. Offering support services, they assist employees facing technical challenges and information technology issues encompassing desktop, laptop, or network services. Ensuring prompt resolution or escalation, when necessary, they advocate for the customer by directing matters to the appropriate technical personnel. Additionally, they keep management and end-users informed with case status updates and contribute to the development, documentation, and implementation of standard operating procedures and customer service guidelines relevant to IT support.

Responsibilities

• Provides first tier IT support to employees and business resolving simple problems and tickets as a member of the Help Desk Team.
• Responds to escalated employee issues and incidents in a proactive, timely fashion.
• Completes basic tasks and projects supporting IT operations in delivering systems and features that provide significant value.
• Identifies quality and reliability issues in systems they maintain.
• Assists new hires with set-up, tools, and best practices.
• Seeks input from teammates and outside experts on systems and feature design.
• Executes on key deliverables for the business that require off-hour support or tasks.
• Assembles workstations including mechanical standing desks.
• Unboxes and organizes inventory items.
• Receives and organizes inventory while maintaining inventory tracking system.
• Installs IT equipment inclusive of TVs.
• Maintains a clean & safe work environment.

Required Skills

• Knowledge of Intune and JAMF administration.
• Knowledge of Azure active directory.
• Experience with Microsoft Windows operating systems, Microsoft Office Products, and MAC.
• Knowledge of multiple Linux distributions and command line & scripting.
• Knowledge of networks, firewalls/security, and operating systems.
• Ability to lift 50 pounds safely.
• Self-motivated and Self-organized.
• Basic mechanical aptitude.
• Ability to troubleshoot first tier computer hardware and software issues.
• Strong computer skills, including proficiency in Microsoft Office.
• Excellent attention to detail and strong documentation skills.
• Outstanding verbal and written communication skills.
• Strong organizational and interpersonal skills.
• Exceptional problem-solving abilities.
• Collaborates well with other teams.

Education & Experience

• Degree in information technology or certifications in CompTIA A+, Udemy IT Help Desk Professional, Microsoft IT Support, Apple Support.

Thank you for your interest in a career with Clearwater!

Clearwater Analytics (NYSE: CWAN) is transforming investment management with the industry’s most comprehensive cloud-native platform for institutional investors across global public and private markets. While legacy systems create risk, inefficiency, and data fragmentation, Clearwater’s single-instance, multi-tenant architecture delivers real-time data and AI-driven insights throughout the investment lifecycle. The platform eliminates information silos by integrating portfolio management, trading, investment accounting, reconciliation, regulatory reporting, performance, compliance, and risk analytics in one unified system. Serving leading insurers, asset managers, hedge funds, banks, corporations, and governments, Clearwater supports over $8.8 trillion in assets globally. Learn more at www.clearwateranalytics.com.

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with the job description.