IT Support & Access Specialist II | IAM & Helpdesk

Mid-America Transplant; St. Louis (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) match 5%

401(k) additional 9%

Life insurance

Long-term disability

Annual incentive

Tuition reimbursement

Job summary

Mid-America Transplant is seeking an IT Tech Support Specialist II to manage application access for internal and external systems and to support first- and second-level IT helpdesk services. The role emphasizes secure, timely access provisioning and compliance.

You will troubleshoot a wide range of hardware and software issues, document work effectively, and collaborate with teams to maintain scalable, audit-ready IAM processes.

Qualifications

• 4+ years of IT support, help desk, or systems support experience.
• Experience supporting user accounts, access requests, devices, applications, licensing, and end-user troubleshooting in a healthcare or regulated environment.
• Knowledge of IAM concepts, role-based access, least privilege, access reviews, and audit documentation.

Responsibilities

• Provide first- and second-level IT support for employees via tickets, phone, walk-ups, and remote assistance.
• Troubleshoot workstation, laptop, mobile device, peripheral, printer, software, account, EMR access, MFA, authentication, and basic network issues.
• Document work clearly, maintain ticket records, and communicate status updates to end users.
• Serve as Tier 2 escalation for complex end-user, access-related, and recurring issues.
• Identify trends, perform root-cause analysis, and contribute to process improvements.
• Maintain SOPs, job aids, troubleshooting notes, and knowledge base entries for service desk and access management.
• Process access requests and fulfill provisioning, deprovisioning, and role changes.

Job description

Mid-America Transplant is seeking an IT Tech Support Specialist II to manage application access for internal and external systems and to support first- and second-level IT helpdesk services. The role emphasizes secure, timely access provisioning and compliance.

You will troubleshoot a wide range of hardware and software issues, document work effectively, and collaborate with teams to maintain scalable, audit-ready IAM processes.