IAM Access & Credentialing Specialist

Client Resources, Inc.; Kansas City (MO); On-site; USD 42,000 - 65,000; Full time

Job summary

Client Resources, Inc. seeks an IAM Customer Support Coordinator to deliver timely, professional assistance for internal and external users while ensuring secure access provisioning to applications and services.

You will follow SOPs, verify requests, manage credentials, and monitor inventory while escalating time-sensitive issues and collaborating with IT and security teams on maintenance and new deployments.

Responsibilities

• Provides accurate, professional, and timely customer service and support to internal and external customers.
• Works to meet or exceed departmental performance metrics related to accuracy, timeliness, and customer satisfaction.
• Follows established procedures, SOPs, and checklists when handling customer requests while ensuring sensitive information is protected and shared only with authorized individuals.
• Reviews and verifies requests for accuracy and performs appropriate due diligence. This may include confirming customer eligibility and authorization, coordinating with internal teams, and conducting additional research as needed.
• Follows information security and access-control procedures when setting up, modifying, or discontinuing user access to systems, applications, products, and services.
• Supports credentialing and access-management activities, including communicating access instructions, managing user credentials and certificates, and provisioning physical devices used for secure access or encrypted information storage.
• Monitors device inventory and completes related tracking and accounting activities. Investigates discrepancies and assists with receiving and validating new inventory shipments.
• Identifies and escalates time-sensitive or critical issues to senior staff or management as appropriate.
• Coordinates and completes testing related to application maintenance, enhancements, and issue resolution. Partners with relevant stakeholders to support existing technologies and implement new technologies, workflows, and processes.
• Monitors and reports system outages or issues and supports contingency and verification testing.
• Reviews and recommends improvements to procedures, processes, and checklists to increase operational efficiency.

Job description

Client Resources, Inc. seeks an IAM Customer Support Coordinator to deliver timely, professional assistance for internal and external users while ensuring secure access provisioning to applications and services.

You will follow SOPs, verify requests, manage credentials, and monitor inventory while escalating time-sensitive issues and collaborating with IT and security teams on maintenance and new deployments.