IAM & IT Support Specialist II – Tier 2 Access & Security

Mid-America Transplant; Missouri; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Tuition reimbursement

Life insurance

Long-term disability

Annual incentive

Job summary

Mid-America Transplant is seeking an IT Tech Support Specialist II to manage application and access for internal and external systems while delivering first- and second-level IT helpdesk support. You will ensure secure, timely access, troubleshoot hardware, software, accounts, and connectivity, and drive efficient provisioning and audit-ready processes across teams.

Maintain SOPs and knowledge base to support ongoing improvements.

Qualifications

• 4+ years of IT support, help desk, or systems support experience.
• Experience supporting user accounts, access requests, devices, applications, licensing, and end-user troubleshooting in a healthcare or other regulated environment
• Knowledge of IAM concepts, role-based access, least privilege, access reviews, and audit documentation

Responsibilities

• Provide first- and second-level IT support for employees through support tickets, phone calls, walk-up requests, and remote assistance.
• Troubleshoot and resolves workstation, laptop, mobile device, peripheral, printer, phone, software, application, account, EMR access, MFA, authentication, and basic network connectivity issues.
• Document support work clearly, maintain accurate ticket records, communicate status updates to end users, and ???
• Serve as a Tier 2 escalation point for complex end-user support, access-related, application, and recurring operational issues.
• Identify recurring support trends, perform basic root cause analysis, recommend corrective actions, and contribute to process improvements.
• Maintain SOPs, job aids, troubleshooting notes, and knowledge base articles for service desk, access management, and end-user support processes.
• Process access requests and fulfills user provisioning, deprovisioning, and role changes in accordance with approved workflows.
• Execute joiner, mover, and leaver processes while ensuring access changes are timely, accurate, and auditable.
• Perform access audits, recertifications, and access reviews to support compliance and security requirements.
• Maintain audit documentation, access records, and compliance evidence related to IAM activities.

Skills

IT support

Help desk

End-user troubleshooting

IAM concepts

Tools

Access management tools

Job description

Mid-America Transplant is seeking an IT Tech Support Specialist II to manage application and access for internal and external systems while delivering first- and second-level IT helpdesk support. You will ensure secure, timely access, troubleshoot hardware, software, accounts, and connectivity, and drive efficient provisioning and audit-ready processes across teams.

Maintain SOPs and knowledge base to support ongoing improvements.