IT Support Specialist II

Playlist; United States; On-site; USD 42,000 - 55,000; Full time

Job summary

Playlist is seeking an IT Technician II to support employees in accessing corporate credentials, applications, and hardware. The role requires clear communication, troubleshooting skills, and strong customer service as you handle software and hardware issues across Windows and Mac environments.

You will work within the IT Service Operations team to install, configure, and maintain systems, provide timely responses to tickets, and contribute to technical documentation and policy improvements.

Qualifications

• 2+ years of IT experience.
• Experience with Windows and Mac environments.
• Familiarity with identity providers and access control.

Responsibilities

• Serve as the first point of contact for IT support.
• Respond to IT tickets via the ticketing system.
• Provide empathetic, knowledgeable employee support.
• Install, configure and maintain software and hardware.
• Diagnose and troubleshoot software and hardware issues.
• Maintain and update technical documentation.
• Provide feedback on IT policies and workflows.
• Explain technical concepts to non-technical staff.

Skills

Windows OS

Mac OS

Networking

Identity providers

ServiceNow

Endpoint security

MDM tools

Collaboration tools

SaaS lifecycle

Technical research

Communication

Tools

ServiceNow

CrowdStrike

Intune

Jamf

SharePoint

Word

Excel

Slack

Zoom

Job description

Playlist is seeking an IT Technician II to support employees in accessing corporate credentials, applications, and hardware. The role requires clear communication, troubleshooting skills, and strong customer service as you handle software and hardware issues across Windows and Mac environments.

You will work within the IT Service Operations team to install, configure, and maintain systems, provide timely responses to tickets, and contribute to technical documentation and policy improvements.