Identity & Access IT Systems Analyst: Access & Licensing

Jobtailor; California (MO); On-site; USD 55,000 - 85,000; Full time

Job summary

Jobtailor is seeking an IT System Administrator to provide client services support, handle IAM incidents, and fulfill end-user access requests across AD and SharePoint. You will install and configure software, manage licenses, and maintain licensing records to meet compliance.

The role emphasizes strong customer service, problem solving, and continuous improvement, with occasional travel and overtime as needed.

Qualifications

• 1+ years of system administration experience with server applications.
• Knowledge of software installation, upgrading, and support.
• Experience with Microsoft operating systems and deployments.
• Strong customer service and communication skills.

Responsibilities

• Provide Client Services support via ticketing systems, Hotline, or other methods.
• Act on ITSM incidents and service requests in the Identity and Access Management queue.
• Fulfill end-user access requests for enterprise apps integrated with Active Directory.
• Install and configure approved hardware and software per policies.
• Purchase software licenses and ensure timely renewals.
• Maintain software licensing records for compliance.
• Create and maintain software purchasing records, including receipts and cost centers.
• Test and troubleshoot applications; interface with suppliers and users.
• Support and maintain custom applications and upgrade roadmaps.
• Support project planning, implementation, and training for new apps and upgrades.
• Provide first-layer IT Operations support and triage to senior team.
• Manage leave-of-absence network user accounts in AD, AAD, SharePoint.

Skills

Identity and Access Management

Active Directory

Software installation

Troubleshooting

Customer service

Communication

Problem solving

Self-driven

Education

Bachelor's degree in Computer Science, Engineering or related field

High School Diploma

Tools

Ticketing Systems

ITSM

SharePoint

Engineering Tools

Job description

Jobtailor is seeking an IT System Administrator to provide client services support, handle IAM incidents, and fulfill end-user access requests across AD and SharePoint. You will install and configure software, manage licenses, and maintain licensing records to meet compliance.

The role emphasizes strong customer service, problem solving, and continuous improvement, with occasional travel and overtime as needed.