IT Support

United-CNC-Machining-1; Auburn Hills (MI); On-site; USD 60,000 - 90,000; Full time

Job summary

United CNC Machining in Auburn Hills, MI seeks an IT Support professional to provide day-to-day technical assistance across office and shop floor, handling user accounts, Microsoft 365, hardware, and network issues with a cybersecurity and compliance mindset.

You will support IT systems for production, assist with audits, and work with operations to minimize downtime in a fast-paced environment.

Qualifications

• Basic knowledge of computers, networks, and troubleshooting.
• Strong problem-solving skills and attention to detail.
• Good communication and customer service mindset.

Responsibilities

• Provide daily technical support to office and shop floor employees.
• Set up, configure, and maintain computers, printers, and mobile devices.
• Manage user accounts, passwords, and access permissions.
• Troubleshoot hardware, software, and network issues.
• Support Microsoft 365 environment (email, Teams, file access).
• Assist in cybersecurity and compliance efforts (CMMC 2.0+, NIST, ITAR).
• Maintain IT documentation and logs.
• Coordinate with operations to minimize production downtime.

Skills

Problem-solving

Attention to detail

Communication

Customer service mindset

Discretion with sensitive info

Education

IT or Cybersecurity coursework/certification

Tools

Microsoft 365

Windows OS

Basic networking concepts

Job description

United CNC Machining is a precision manufacturing company specializing in mission-critical components for the aerospace and defense industries. Utilizing advanced CNC technology within a state-of-the-art, climate-controlled facility, we are committed to delivering exceptional quality, precision, and operational excellence.At United CNC, we believe our people are the foundation of our success. We foster a collaborative, team-oriented environment focused on continuous improvement, innovation, and accountability. If you are passionate about manufacturing, quality, and making an impact in a high-performance environment, we encourage you to apply. Don’t settle for ordinary when extraordinary is within reach.Summary:This role supports the IT Manager in providing day-to-day technical support across United CNC's office and shop floor, including user account management, Microsoft 365 support, hardware and network troubleshooting, and assistance with cybersecurity and compliance efforts (CMMC 2.0+, NIST, ITAR).Key Responsibilities: The primary duties consist of but are not limited to the following.IT Systems & User SupportProvide daily technical support to office and shop floor employeesSet up, configure, and maintain computers, printers, and mobile devicesManage user accounts, passwords, and access permissionsTroubleshoot hardware, software, and network issuesSupport Microsoft 365 environment (email, Teams, file access)Network & Infrastructure SupportAssist in maintaining network connectivity across both facilitiesSupport Wi-Fi, routers, switches, and basic network troubleshootingHelp ensure up time of production-related systems and equipment connectivityCybersecurity & ComplianceAssist in maintaining cybersecurity policies and best practicesSupport compliance efforts for CMMC 2.0+, NIST, and ITARHelp monitor systems for vulnerabilities and unusual activityAssist with access control, MFA enforcement, and device securityParticipate in internal audits and compliance documentationDocumentation & Asset ManagementMaintain IT documentation, procedures, and logsTrack IT equipment, licenses, and inventoryAssist with onboarding/offboarding processesManufacturing Environment SupportSupport IT needs on the shop floor (machine connectivity, terminals, etc.)Work closely with operations to minimize downtimeHelp ensure systems supporting production remain stable and secureQualifications Required:Basic knowledge of computers, networks, and troubleshootingStrong problem-solving skills and attention to detailGood communication and customer service mindsetAbility to handle sensitive information with discretionPreferred:Coursework, certification, or experience in IT or CybersecurityFamiliarity with:Microsoft 365Windows OSBasic networking conceptsInterest in cybersecurity or compliance frameworksKey CompetenciesStrategic thinker with strong leadership skillsDetail-oriented with a compliance-first mindsetAbility to communicate technical concepts to non-technical stakeholdersProactive problem solver in high-stakes environmentsPhysical & Mental Demands: The following physical and mental demands consist of but are not limited to the following.Must be able to work in a sitting position for extended periods of time (at desk, while driving, and/or travel) in an office/industrial environment.Manual dexterity to perform data entry functions.Ability to bend, pull, stoop, and reach to perform functions.Must be able to lift 40 pounds.May be exposed to moving machinery, sharp metal chips, coolants, industrial chemicals, noise, heavy materials, etc.Must have the cognitive and mental capacity to perform essential job functions.Must be able to communicate effectively orally and in writing.Visual acuity to read documents, computer screens, files, etc.Ability to hear in person and via phone.United CNC Machining is an Equal Opportunity Employer