IT Supervisor I

CLEMU Clemson University; Clemson (SC); On-site; USD 53,000 - 65,000; Full time

Job summary

Clemson University is seeking an IT supervisor to oversee a team providing technical support for a subset of information systems. The role includes managing daily help desk operations, coordinating projects, and delivering training on hardware and VTC technologies to faculty, staff and students.

Requires a high school diploma with related IT operations experience; supervises student workers, and collaborates with campus IT groups to ensure seamless end-user support and project execution.

Qualifications

• Minimum qualification is a high school diploma with experience in computer operations or related data processing.
• Experience supervising student workers is described in the supervisory responsibilities.
• Candidate should be able to coordinate and document help desk policies and procedures.

Responsibilities

• Supervises a team of IT staff providing technical support to a subset of information systems.
• Manages day-to-day Help Desk operations and ensures training and tool provisioning for student employees.
• Plans and coordinates CECAS CORE projects and tracks work orders and projects with Directors.
• Provides training on hardware, VTC technologies and end-user support, including liaising with campus IT groups.

Job description

JOB SUMMARY

Supervises the activities of a team of IT staff who provide technical support to a subset of the agency's information systems.

JOB DUTIES

35% - Help Desk Operations: Manages and coordinates day to day operations for technical support for the CECAS CORE Help Desk located in 142 Freeman Hall. Ensures student employees are trained effectively and have the tools necessary to function autonomously. Compiles and maintains documentation on policies and procedures for help desk operation. Proactively monitors, troubleshoots, and diagnoses problems with IT systems. Reports issues to responsible parties and assists in the restoration of IT services in the event of service disruption.

25% - Project Support: Assists in planning and coordinating new and ongoing CECAS CORE projects. Works closely with the Director and Associate Director of CECAS CORE to ensure all major projects are on track and running smoothly. Manages facilities projects with little supervision, providing weekly updates on the status of work orders and projects. Coordinates with contractors and vendors to ensure work orders are handled in a timely manner. Provides assistance in the design and implementation of technology installations in new and existing facilities projects.

20% - Training: Provides training to faculty, staff and students on all hardware functionality, features, and best practices for VTC technologies. Prepares written documentation/training for IT systems and applications for faculty and staff using VTC resources. Provides in-person support for video teleconferencing meetings and classes involving on campus classrooms.

20% - End-User Support: Coordinates with college and campus information technology (IT) staff to provide end-user support for faculty, staff and students. Identifies hardware and software needs, advises faculty and research teams on making cost-effective choices and supports the purchasing, installation, and configuration of identified systems. Acts as a liaison to main campus IT groups.

JOB CODE & EMPLOYEE TYPE

JOB CODE: AM50 EMPLOYEE TYPE: Regular FTE Staff

MINIMUM REQUIREMENTS

A high school diploma and experience in computer operations or a related data processing field.

RESPONSIBILITIES

JOB KNOWLEDGE: Firm working knowledge of concepts, practices and procedures and ability to use in varied situations.

SUPERVISORY RESPONSIBILITIES: Supervises Student workers only

BUDGETARY RESPONSIBILITIES: No fiscal responsibility for the department's budget.

PHYSICAL REQUIREMENTS

Move, transport, raise or lower 30lbs or less: 10% Walk or move about: 75% Communicate, converse, give direction, express oneself: 75%

WORKING CONDITIONS

WORK SCHEDULE

Standard Hours: 37.5

COMPENSATION INFORMATION

Expected Salary Range 58854 - 58854 Salary is dependent upon several factors including, but not limited to, a candidate's previous experience, knowledge, skills and performance in accordance with Clemson's compensation guidelines.

JOB LOCATION

Clemson, SC

APPLICATION DEADLINE

October 2, 2026

MILITARY AND VETERAN

Military Equivalency: Clemson University is proud to allow educational equivalency for military technical certifications and trainings that directly relate to the job duties.

Veteran Preference: South Carolina provides employment preference to eligible veterans for qualifying full-time permanent positions. To be considered, applicants must meet the minimum qualifications, have been discharged under honorable conditions, and indicate their veteran status in the application by uploading a DD-214 for confidential review.

CLOSING STATEMENT

Clemson University is an EEO/AA employer. Employment decisions are made without regard to characteristics protected by applicable law including disability and protected veteran status.

One of the most productive public research universities in the nation, Clemson University attracts and powerfully unites students, faculty and staff whose greatest desire is to make a difference in the lives of others.

Clemson has recently been named a top 25 public college in the country by the Wall Street Journal, a top South Carolina employer by Forbes and a Military Friendly Employer for five years running.

Through our research, outreach and entrepreneurial projects, Clemson University and its employees are driving economic development and improving quality of life in South Carolina and beyond.