Asst. Dir Reservation Services

CLEMU Clemson University; Clemson (SC); On-site; USD 45,000 - 48,000; Full time

Job summary

Clemson University is seeking a staff member to lead and support the campus-wide event registration process and the Reservation Services area. You will supervise student staff, provide training, and coordinate with campus partners to streamline event reservations.

The role involves guest services management, student supervision, and collaboration on strategic plans while supporting the central hub for campus event registration.

Qualifications

• Bachelor's degree and relevant program experience required.
• Firm working knowledge of concepts, practices and procedures.
• Not responsible for supervising employees.

Responsibilities

• Manage daily Guest Services Desk operations, including trainings and scheduling for student staff.
• Coordinate and assist with reservation requests, venue inquiries and client questions.
• Supervise and train student staff; develop trainings on 25Live and policies.
• Help build campus partnerships to expand reservations and events.
• Support departmental committees, planning and assessment efforts.

Skills

Guest services

Staff supervision

Partnership development

Event coordination

Education

Bachelor's degree

Tools

25Live

Job description

JOB SUMMARY

Provides leadership and support for the newly implemented campus wide event registration process. Assists in the management and coordination of all functions in the Reservation Services area in Campus Reservations Events. Provides training support and supervision for student staff. Other duties as assigned.

JOB DUTIES

25% - Guest Services Support: Manages the daily operation of the Guest Services Desk including assistance with trainings, scheduling and day-to-day support for student employees. Assists clients and guests with reservation requests, venue inquiries and general concerns/questions. Serves as the liaison between CR&E clients and campus partners for approvals when necessary. Main point of contact for VIP clients that does not require working with Event Services.

20% - Student Supervision: Actively involved in the hiring, training, evaluation and assist with the supervision of student staff members. Creates, implements and manages trainings that ensure that all student staff members are appropriately prepared to be successful in their assigned roles which may include 25Live, Facility Use Policy, department polices and procedures, customer service, expectations, etc.

15% - Support with Campus Partnerships: Provides leadership and support as Campus Reservations & Events creates new partnerships across campus to expand reservations and event coordination, i.e. reservations in academic buildings during non-class times.

10% - Departmental: Serves as a member of Campus Reservations & Events staff by meeting regularly with supervisor, attending staff meetings, retreats and participating in departmental committees. Supports departments reporting and assessment efforts. Actively assists Director and Associate Director in developing strategic short and long-term plans.

30% - Campus Event Registration Process: Assists in coordinating & managing the process for CR&E to serve as the central hub for all campus event registration. Establishes consistent communication, trainings and partnerships with representatives across campus to implement guidelines/expectations for event registration. Works with campus partners in creating and implementing efficient notification and communication practices regarding registered events.

JOB CODE

AH35

EMPLOYEE TYPE

Regular FTE Staff

MINIMUM REQUIREMENTS

A bachelor's degree and relevant program experience.

RESPONSIBILITIES

JOB KNOWLEDGE Firm working knowledge of concepts, practices and procedures and ability to use in varied situations.

SUPERVISORY RESPONSIBILITIES

Not responsible for supervising employees.

BUDGETARY RESPONSIBILITIES

No fiscal responsibility for the department's budget.

PHYSICAL REQUIREMENTS

• Stand for Prolonged Period: 10%
• Walk or move about: 10%
• Communicate, converse, give direction, express oneself: 40%
• Recognize or inspect visually: 40%

WORKING CONDITIONS

• Overnight travel: 10%

WORK SCHEDULE

Standard Hours: 37.5

COMPENSATION INFORMATION

Expected Salary Range 45300 - 47940 Salary is dependent upon several factors including, but not limited to, a candidate's previous experience, knowledge, skills and performance in accordance with Clemson's compensation guidelines.

ESSENTIAL PERSONNEL LEVEL

Normal Operations - Required to follow emergency facility closure and modified operations directives, and not normally expected to work on-site during emergency situations.

JOB LOCATION

Clemson, SC

APPLICATION DEADLINE

Open until filled.

MILITARY AND VETERAN

Military Equivalency: Clemson University is proud to allow educational equivalency for military technical certifications and trainings that directly relate to the job duties. Veteran Preference: South Carolina provides employment preference to eligible veterans for qualifying full-time permanent positions. To be considered, applicants must meet the minimum qualifications, have been discharged under honorable conditions, and indicate their veteran status in the application by uploading a DD-214 for confidential review. A request for Veteran Preference can be made via the application process. Please contact [e-mail] with any questions or issues.

CLOSING STATEMENT

Clemson University is an EEO/AA employer. Employment decisions are made without regard to characteristics protected by applicable law including disability and protected veteran status.