IT Supervisor

Paul Hastings; Washington (District of Columbia); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life/AD&D

Long Term Disability

Flexible Spending Accounts

Health Savings Account

401(k) Plan

Paid Holidays

PTO

Parental Leave

Wellbeing programs

Job summary

Paul Hastings in Washington, DC is seeking an IT Supervisor to lead the local IT team, oversee daily operations, and ensure service delivery in a legal firm environment.

You will guide staff in resolving complex hardware/software issues, manage onboarding/offboarding, support meetings, and enforce security policies while coordinating with firm-wide IT groups.

Qualifications

• Bachelor’s Degree or equivalent experience preferred.
• Microsoft Certification preferred.
• At least 8 years of direct customer support experience for software/hardware.
• At least 8 years of LN/WAN and network systems support.
• At least 3 years of IT supervisory experience in a hierarchical IT environment.

Responsibilities

• Supervise local IT support team and daily service delivery.
• Act as expert-level resource for complex hardware/software escalations.
• Utilize ServiceNow to manage incident lifecycle and coordinate with IT groups.
• Direct local rollout of firm-wide IT projects and software deployments.
• Oversee hardware inventory and asset management in ServiceNow.
• Manage onboarding, transfers and offboarding including new hire tech orientation.
• Supervise and support meeting tech for video conferences and events.
• Support mobile device technologies and promote secure remote access practices.
• Enforce data security policies per Information Security regulations.
• Handle additional projects and maintain flexibility for maintenance windows.

Skills

Communication skills

Customer service

Verbal communication

Windows administration

Remote access

Networking

Desktop support

Supervisory experience

Education

Bachelor’s Degree (preferred) or equivalent experience

Microsoft Certification (preferred)

Tools

Active Directory

Group Policy

SCCM

iManage

Remote desktop

Job description

Job Title

IT Supervisor

Paul Hastings is a leading international law firm that provides innovative legal solutions to many of the world's top financial institutions and Fortune Global 500 companies. With a strong presence throughout the U.S., Asia, Europe, Latin America, and the Middle East, we have the global reach and extensive capabilities to provide personalized service wherever our clients’ needs take us. As one of the world’s leading law firms, we seek dynamic individuals who share our commitment to service, innovation, and professional growth.

Job Title

IT Supervisor

Location

Washington, D.C.

Regular/Temporary

Regular

Job Description Summary

We have an opening for an IT Supervisor in our Washington, DC office. The IT Supervisor will supervise assigned office(s) IT daily operations, staff, and reporting systems compliance, providing expert level technology customer service, and keeping management apprised of changes.

Job Description

• Supervise the local IT support team, overseeing work schedules, priorities, performance management, and daily service delivery processes;
• Act as an expert-level technical resource for customers, guiding the IT staff in researching and resolving complex hardware and software escalations;
• Utilize ServiceNow to manage the incident lifecycle, collaborating with Firm-wide IT groups (Network Operations, Endpoint, Telecom) for timely resolution and outage management;
• Direct the local rollout of Firm-wide IT projects, initiatives, and software deployments as assigned;
• Oversee local hardware availability and maintain the accuracy of the Hardware Asset Management system (ServiceNow) for proper inventory and purchasing forecasts;
• Manage the IT components of employee onboarding, transferring, and offboarding, including delivering new hire technology orientations;
• Supervise and support meeting technologies for video conferences, presentations, and special events to ensure seamless execution;
• Support mobile device technologies and promote user acceptance of Firm software, remote access tools, and best practices;
• Enforce data security policies and adhere strictly to Information Security regulations to safeguard Firm data; and
• Handle additional projects as assigned and work flexible hours as necessary for planned maintenance, outages, and month/year-end support, including light travel.

Proficiencies

• Advanced to expert proficiency in Microsoft Operating Systems (Win 11), including installation and configuration processes;
• Advanced to expert proficiency in Microsoft Office Suite;
• Advanced to expert proficiency in remote access architectures, applications and technologies (Citrix, VPN);
• Advanced to expert in mobile technologies (iOS);
• Advanced to expert proficiency of customer service principles and practices;
• Advanced proficiency in networking technologies, cabling topologies and related applications;
• Advanced proficiency of practice/litigation support applications;
• Advanced proficiency of Inter/Intra/Extranet technologies;
• Advanced proficiency in Document Management System (iManage);
• Knowledge of desktop imaging tools and updating processes (SCCM);
• Knowledge of Active Directory, Windows Group Policies, Windows Registry, and workstation remote control;
• At least 5 years of technical experience providing technical support for Microsoft Windows Operating (Win 11) based desktop and laptop systems (preferred);
• At least 3 years of working in a supervisory technical customer service role within a hierarchical IT environment; and
• Strong written and verbal communication skills.

Qualifications

• Bachelor’s Degree (preferred) or equivalent experience;
• Microsoft Certification (preferred);
• At least 8 years of experience providing direct support to customers in the areas of software and hardware;
• At least 8 years of experience in LN< WAN and network systems support;
• At least 8 years of experience configuring, installing and maintaining client PC operating systems and related devices;
• At least 7 years of professional services or law firm experience (preferred); and
• At least 3 years of IT supervisory experience (preferred).

The salary wage range for Washington, D.C. that we expect to pay for this position is a minimum of $95,300 and a maximum of $130,000 annually. The actual pay wage may vary based on experience or other relevant factors.

Employees will be provided with an excellent career opportunity in a collaborative environment, in addition to a generous total compensation package with the opportunity to earn bonuses based on individual contribution and firm profitability.

Eligible employees can participate in the Firm’s comprehensive benefits program, which include the following:

• Medical, Dental, Vision, Life/AD&D, Long Term Care, and Short- and Long-Term Disability
• Flexible Spending Accounts and Health Savings Account
• Healthcare Concierge and Advocacy
• Lifestyle Spending Account
• Voluntary 401(k) Plan and Profit Sharing
• 10 Paid Holidays per year and a generous PTO Program
• Family Support including Paid Parental Leave, Fertility Benefits, Breast Milk Shipping, Back-up Child Care, Elder Care, and Tutoring
• Wellbeing programs (Employee Assistance Program, Relationship Support, Mental Health, Menopause and Midlife Health and Well-Being Events)
• Retirement Plan Consulting
• Anniversary Bonus Program
• Professional Development Programs
• Transportation and Commuter Benefits
• International Travel Insurance
• Critical Illness, Hospital Indemnity and Accident Insurance
• Auto/Home/Pet Insurance
• Prepaid Legal Insurance
• Employee Discounts
• And More!

The Firm fosters an open and inclusive work environment that enables us to provide clients with the innovative thinking of teams rich in talent, experience and creativity. We regularly host programs intended to increase cultural competencies and address key topics related to community, opportunity and inclusion. Learn more about our Global Inclusion initiatives here: Global Inclusion

Paul Hastings is an equal opportunity employer. Pursuant to applicable local law, we will consider qualified applicants with criminal histories in a manner consistent with the requirements of the relevant fair chance ordinance.