IT Statewide Systems Technician (Levels 1-4) - Field Support

Grambling State University

Alexandria (LA)

On-site

USD 42,000 - 78,000

Full time

4 days ago

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Job summary

Grambling State University is seeking an IT Statewide Systems Technician to provide first-line end user support and address incidents and requests across the statewide region. The role includes hardware, software, and device troubleshooting for desktops, laptops, tablets, printers, and AV units, with travel to customer offices as needed.

You will manage ticketing workflows, contribute to knowledge base articles, and participate in on-call rotations.

Qualifications

Four years of experience in information technology or similar field.
Six years of full‑time work experience in any field plus two years in information technology.
An associate's degree in IT plus two years in information technology; or
A bachelor’s degree plus two years in information technology; or
A bachelor’s degree with 24 semester hours in IT/CS/engineering/maths/business analytics plus one year in IT; or
A master’s degree plus one year in information technology.

Responsibilities

Act as first point of contact for end user support and service requests.
Log services and hours in the ticketing system; document solutions for knowledge base.
Lead and assist with highly complex on-site and remote end user hardware and software support.