IT Staging & Deployment Center Lead

Atos-North America; United States; On-site; USD 64,000 - 115,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) Retirement Plan

Telehealth

Employee Assistance Program (EAP)

Job summary

Atos North America is hiring a Staging Center Manager in Dixon, CA to oversee daily staging center operations, asset receiving, inventory management, device configuration, and deployment readiness for customer projects.

You will lead a team of staging technicians and field engineers, ensuring SLAs, quality, safety and compliant handling of customer assets across multiple deployments. A Bachelor's degree and 5+ years of IT/operations experience are preferred.

Qualifications

• Bachelor's degree in IT, Operations Management, Supply Chain Management or related field preferred.
• Equivalent combination of education and relevant experience may be considered.
• 5+ years of experience in IT operations, deployment services, logistics, inventory management or technical service delivery.
• 2+ years of leadership or supervisory experience.

Responsibilities

• Direct and oversee daily staging center operations.
• Develop and implement processes for receiving, staging, configuring, testing, shipping, and returning technology assets.
• Ensure timely execution of deployment schedules and project deliverables.
• Monitor operational performance and resource utilization to achieve SLAs.
• Continuously evaluate and improve operational workflows and efficiencies.
• Lead, coach, and develop staging center personnel.
• Assign workloads and establish priorities based on project demands.
• Conduct performance discussions, training and career development activities.
• Foster a culture of accountability, teamwork, safety and continuous improvement.
• Support recruiting, interviewing, onboarding, and workforce planning activities.
• Maintain accountability for hardware inventory accuracy and asset tracking.
• Ensure inventory levels support customer commitments and deployment schedules.
• Establish inventory controls, audit procedures, and asset lifecycle management processes.
• Investigate inventory variances and implement corrective actions.
• Ensure compliance with asset management policies and security requirements.
• Oversee device imaging, configuration, testing, and deployment readiness processes.
• Ensure standardized build and deployment procedures are followed.
• Establish quality control measures to minimize deployment defects and equipment returns.
• Monitor staging accuracy, quality metrics and customer satisfaction indicators.
• Collaborate with technical teams to resolve recurring deployment issues.
• Manage shipping, receiving, warehousing and reverse logistics operations.
• Coordinate with vendors, suppliers, and transportation providers.
• Ensure compliance with shipping regulations and customer requirements.
• Optimize packaging, transportation and fulfilment processes to improve efficiency and reduce costs.
• Manage operational budgets, equipment purchases and resource planning.
• Track key operational metrics and provide regular performance reporting.
• Identify opportunities for cost reduction and process optimisation.
• Support business forecasting, capacity planning and project staffing activities.
• Serve as a primary escalation point for operational issues.
• Partner with project managers, field services teams and customer stakeholders to ensure successful deployments.
• Communicate project status, risks and operational performance effectively.
• Maintain strong customer relationships through consistent delivery and service quality.
• Ensure adherence to company policies, security standards and customer contractual requirements.
• Maintain a secure environment for handling customer assets and data.
• Enforce workplace safety procedures and warehouse best practices.
• Support audit activities and compliance reviews as required.

Skills

Windows deployment

Microsoft 365

Asset management

ServiceNow

Intune

Autopilot

SCCM

Excel

Dashboards

Education

Bachelor's degree or equivalent

Tools

Intune

Autopilot

SCCM

Endpoint deployment tools

Job description

Atos North America is hiring a Staging Center Manager in Dixon, CA to oversee daily staging center operations, asset receiving, inventory management, device configuration, and deployment readiness for customer projects.

You will lead a team of staging technicians and field engineers, ensuring SLAs, quality, safety and compliant handling of customer assets across multiple deployments. A Bachelor's degree and 5+ years of IT/operations experience are preferred.