COMPUTER NETWORK SPECIALIST I

State of Maryland; Leonardtown (MD); On-site; USD 52,000 - 68,000; Full time

Job summary

State of Maryland seeks an IT support specialist to integrate and maintain local and wide area networks, manage operating systems and security, and respond to staff requests for computer assistance. The role covers multiple sites across St.

Mary’s County, MD, including the Leonardtown area. Ideal candidates will have experience in LAN/WAN environments, strong customer service skills, and the ability to troubleshoot hardware and software for non-technical users.

Qualifications

• High school diploma or equivalent and 15 college credits in systems analysis or programming for experience substitution.
• 15 college credits in IT systems analysis or programming substituting for 18 months of experience.
• Completion of a network administration certification program substituting for 18 months of experience.
• Bachelor's degree plus six months of IT network experience may substitute for required experience.

Responsibilities

• Serve as the point of contact for the agency's IT Unit.
• Provide technical support to agency staff.
• Troubleshoot and resolve hardware and software issues.
• Manage access to devices and ensure system security.
• Perform duties at several locations in St. Mary's County.

Education

High school diploma or equivalent with college credits in IT

Bachelor's degree in computer information technology or MIS

Job description

Introduction

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.

GRADE

STD0018

LOCATION OF POSITION

ST MARY'S COUNTY DEPARTMENT OF SOCIAL SERVICES
IT/ LOCAL GENERAL ADMINISTRATION
23110 LEONARD HALL DRIVE
LENONARDTOWN, MD 20650

Main Purpose of Job

The main purpose of this position is to integrate and maintain software and hardware for local or wide area microcomputer or minicomputer networks including operating systems software and network communications software, to act as the point of contact for computer security for local LAN and mainframe systems; to respond to staff requests for computer assistance as the primary Technical Support help desk.

POSITION DUTIES

• Serve as point of contact for agency's IT Unit.
• Provide technical support to agency staff.
• Troubleshoot and resolve hardware and software issues.
• Manage access to devices and ensure system security
• Performs duties at several locations in St. Mary's County.

MINIMUM QUALIFICATIONS

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Experience: Two years of experience, six months of experience planning, integrating and maintaining software and hardware for local or wide area computer networks and an additional eighteen months of experience converting data from project specifications by preparing program code using generally accepted computer programming languages or other developmental tools; planning, installing and maintaining data communications network lines and devices; or evaluating, implementing and maintaining computer hardware and software.

Notes:

1. Candidates may substitute completion of high school or high school equivalency certificate and fifteen credit hours from an accredited college or university in systems analysis and applications programming using generally accepted computer programming languages or other developmental tools for the additional eighteen months of the required experience.

2. Candidates may substitute completion of high school or high school equivalency certificate and completion of a certification program in Network Administration, such as Certified Novell Administrator (CNA), Microsoft Certified Product Specialist NT 4.0 Administrator or equivalent certification program for the additional eighteen months of the required experience.

3. Candidates may substitute experience in one of the following areas on a year-for-year basis for a high school education: operating computer systems, scheduling, controlling input and output or maintaining backups or data storage, processing data on computer systems, evaluating, implementing and maintaining computer hardware and software or converting data from project specifications by developing programs using generally accepted computer programming languages or other developmental tools.

4. Candidates may substitute the possession of a Bachelor's degree in computer information technology, management information systems, or other information technology related field, including course work in local or wide area computer network, from an accredited college or university and six months of experience planning, integrating and maintaining software and hardware for local or wide area computer networks for the required experience.

5. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Network Analyst classifications or Network Integration and Management specialty codes in the Information Technology field of work on a year-for-year basis for the required experience and education.

DESIRED OR PREFERRED QUALIFICATIONS

• Six months experience providing excellent customer service to internal customers.
• Six months experience prioritizing and resolving IT support request from staff.
• Six months experience diagnosing and repairing hardware, software and operating system issues for non-technical users.
• Six months experience troubleshooting LAN/LWAN connections, VPN access and remote endpoint connectivity.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

NOT APPLICABLE.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year. If you are in State service and are a promotional candidate, your salary will be determined in accordance with the State of Maryland Guidelines.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire. The supplemental questionnaire may be used as part of the rating process. Therefore, it is important that you provide complete and accurate information on your application.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.

BENEFITS

STATE OF MARYLAND BENEFITS

Equal Opportunity Statement

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity. People with disabilities and bilingual applicants are encouraged to apply.

We thank our Veterans for their service to our country and encourage them to apply.

TTY Users: call via Maryland Relay