IT Specialty Analyst (Epic) - MyChart/ Cadence

Sentara Health Plans; Virginia Beach, Northern (VA, KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Paid Time Off

Tuition Assistance

Job summary

Sentara Health Plans seeks an experienced Epic MyChart/Cadence Analyst in Virginia Beach to support, optimize, and implement Epic MyChart and Cadence solutions. You will work with clinical, operational, and technical teams to analyze workflows, configure enhancements, and ensure effective system use.

Requirements include Epic MyChart Certification, 5+ years of Epic experience, and strong testing, incident management, and change management skills.

Qualifications

• Epic MyChart Certification is required.
• Experience supporting Epic MyChart and Epic Cadence builds, configuration, upgrades, and enhancements.
• Experience gathering business and clinical requirements, conducting workflow analysis, and recommending process improvements.
• Experience developing and executing system testing plans, documenting results, and validating releases.
• Experience with incident management, change management, service requests, and troubleshooting in a healthcare environment.

Responsibilities

• Provide day-to-day support, maintenance, and optimization of Epic MyChart and Cadence applications.
• Analyze business and clinical workflows to identify opportunities for process improvement and enhanced system utilization.
• Evaluate application releases, upgrades, and new functionality; provide recommendations and implement approved solutions.
• Configure, build, test, and document application enhancements, software upgrades, and patches.
• Develop system test plans and maintain documentation of testing progress and outcomes.
• Manage incidents, service requests, application issues, and system changes in accordance with established processes.

Skills

Epic MyChart

Cadence

Workflow Analysis

Incident management

Cross-functional collaboration

Education

Bachelor's Degree in Information Systems

Job description

City/State Virginia Beach, VA

Work Shift First (Days)

Overview

Sentara Health is seeking an experienced Epic MyChart/Cadence Analyst to support, enhance, and optimize our Epic applications. This role is responsible for the day-to-day support, maintenance, configuration, testing, and implementation of Epic MyChart and Cadence solutions. The analyst will work closely with operational, clinical, and technical stakeholders to evaluate business needs, improve workflows, and ensure effective utilization of supported applications. The ideal candidate possesses strong Epic application expertise, analytical problem-solving skills, and a commitment to delivering exceptional customer support. This individual will participate in system upgrades, enhancements, testing activities, incident management, and project implementations while collaborating with cross-functional teams to achieve organizational objectives. The analyst will serve as a key resource for application optimization, workflow design, and user support, contributing to improved patient and operational outcomes.

Key Responsibilities

• Provide day-to-day support, maintenance, and optimization of Epic MyChart and Cadence applications.
• Analyze business and clinical workflows to identify opportunities for process improvement and enhanced system utilization.
• Evaluate application releases, upgrades, and new functionality; provide recommendations and implement approved solutions.
• Configure, build, test, and document application enhancements, software upgrades, and patches.
• Develop system test plans and maintain documentation of testing progress and outcomes.
• Manage incidents, service requests, application issues, and system changes in accordance with established processes.
• Provide on-call support for application-related issues as assigned.
• Collaborate with operational, clinical, and technical teams to ensure application integrations meet organizational needs.
• Communicate application issues, upgrades, enhancements, and project updates to stakeholders.
• Coordinate implementation activities and support project planning related to application releases and system enhancements.
• Support smaller projects or workstreams while ensuring successful delivery and adoption of solutions.

Education

Bachelor's Degree in Information Systems, Healthcare Administration, Business, Computer Science, or a related field (Preferred) 5+ years of relevant experience without a degree may be accepted in lieu of a Bachelor's degree

Certification / Licensure

• Epic MyChart Certification (Required)
• Experience Three (3) years of experience supporting, implementing, optimizing, or maintaining Epic applications with a degree, or five (5) years without a degree (Required)
• Experience supporting Epic MyChart and Epic Cadence application build, configuration, upgrades, and enhancements (Required)
• Experience gathering business and clinical requirements, conducting workflow analysis, and recommending process improvements (Required)
• Experience developing and executing system testing plans, documenting test results, and validating software releases and upgrades (Required)
• Experience with incident management, change management, service requests, and application troubleshooting in a healthcare environment (Required)
• Experience collaborating with cross-functional teams, end users, and operational stakeholders to implement technology solutions (Required)

Keywords

Keywords: Epic MyChart, Epic Cadence, Patient Access, Scheduling, Healthcare IT, Application Analyst, Epic Certification, Workflow Analysis, System Optimization, Application Support. . Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission to improve health every day, this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming. Sentara Health is a Virginia and Northeastern North Carolina based not-for-profit integrated healthcare provider that has been in business for over 131 years. Offering hundreds of sites of care including 12 hospitals, PACE, home health, hospice, medical groups, imaging services, therapy, outpatient surgery centers, and an 858,000 member health plan. The people of the communities that we serve have nominated Sentara Employer of Choice for over ten years. U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15+ years. Sentara offers professional development and a continued employment philosophy!