IT Specialty Analyst - Remote

Sentara Health; Virginia Beach (VA); On-site; USD 80,204 - 133,681; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401k/403B with Employer Match

Tuition Assistance

Paid Time Off and Sick Leave

Life Insurance

Job summary

Sentara Health is hiring an IT Specialty Analyst for a fully remote role based in Virginia Beach, VA. The position supports daily operations, software optimization, upgrades, and project coordination.

Requires 3 years of relevant experience with a degree or 5+ years without a degree, plus EPIC Resolute Professional Billing certification (or related certifications) for eligibility. The base pay ranges from $80,204.80 to $133,681.60, with potential for additional compensation and shift incentives.

Qualifications

• EPIC Resolute Professional Billing certification is required.
• Epic Claims certification or EPIC Charge Router certification can be considered without professional billing certification.
• 3 years of relevant experience with a degree or 5+ years without a degree are acceptable depending on experience.

Responsibilities

• Provide day-to-day support and optimization of software applications, including builds, upgrades, and system enhancements.
• Analyze business/clinical needs, evaluate software releases and/or new products, and recommend optimizations to reduce expenses.
• Develop system test plans and perform testing of upgrades and patches; document test progress and results.
• Handle problem, incident, change management and on‑call support for application issues.
• Coordinate implementation or project planning around software releases and manage smaller projects or components.

Education

3 years of relevant experience with a degree (Required)

5+ years of relevant experience without a degree (Required)

Experience in lieu of a Bachelor’s Degree

Tools

EPIC Resolute Professional Billing certification

Epic Claims certification

EPIC Charge Router certification

Job description

Overview

Sentara is hiring an IT Specialty Analyst!

City/State

Virginia Beach, VA

Work Shift

First (Days)

Responsibilities

Sentara is hiring an IT Specialty Analyst! This position is fully remote. Responsible for day-to-day support and optimization of software applications, including builds, upgrades, and system enhancements. Analyzes business / clinical needs, evaluate software releases and/or new products, and gives recommendations to optimize processes and decrease expenses. Possesses in-depth business / clinical and application knowledge and experience. Performs and documents workflow assessments to determine functional requirements for optimal utilization of applications. Develops system test plans and performs testing of software upgrades and patches. Maintains a record of test progress and test results. Responsible for problem, incident, and change management and service requests. Provides daily on‑call support to the customer base for application‑related issues. Works within a cross‑functional team and with end‑users to achieve application integration to meet business / clinical needs. Responsible for the communication of software issues, requirements, upgrades, and enhancements. Oversees smaller‑sized projects or components of projects. Coordinates implementation or project planning around software application releases. Possesses a key certification(s) or other credential(s) which is determined central to the systems or applications supported. An Experienced Professional applies practical knowledge of job areas typically obtained through advanced education and work experience. Responsibilities typically include:

• Works independently with general supervision.
• Problems faced are difficult but typically not complex.
• May influence others within the job area through explanation of facts, policies, and practices.

Education

• 3 years of relevant experience with a degree (Required)

or

• 5+ years of relevant experience without a degree (Required)
• Experience in lieu of a Bachelor’s Degree

Certification/Licensure

• EPIC Resolute Professional Billing certification (required)
• Epic Claims certification or EPIC Charge Router certification can be considered with no professional billing certification

Experience

• 3 to 5 years of relevant experience (Required)

We provide market‑competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is: $80,204.80 - $133,681.60. Additional compensation may be available for this role such as shift differentials, standby/on‑call, overtime, premiums, extra shift incentives, or bonus opportunities.

Keywords: Talroo-IT, EPIC, EPIC PB, EPIC Professional Billing, EPIC Charge Router, EPIC Claims, Community Connect, Single Billing Office, SBO

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met

Sentara Independence

Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance‑accessible emergency room that is supported by board‑certified physicians. Sentara Independence houses state‑of‑the‑art medical equipment and highly‑skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy.

Sentara Health is an equal opportunity employer

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000‑member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco‑free environment.

For positions that are available as remote work,

Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.