IT Specialty Analyst

Sentara Health; Norfolk (VA); Hybrid; USD 79,000 - 132,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Paid Time Off

Tuition Assistance

Student Debt Pay Down

401k/403B with Employer Match

Job summary

Sentara Health is seeking an IT Specialty Analyst focused on Epic ClinDoc in Norfolk, VA. You will analyze clinical workflows, support Epic ClinDoc builds, and coordinate upgrades and testing to improve patient care and operational efficiency.

Responsibilities include incident and change management, cross-functional collaboration, and on-call support. A Bachelor’s or equivalent experience with Epic Certification is preferred; strong knowledge of inpatient ClinDoc workflows is essential.

Qualifications

• Experience supporting Epic ClinDoc, including build, maintenance, optimization, and workflow configuration.
• Experience with application support, upgrades, testing, and system enhancements within a healthcare environment.

Responsibilities

• Analyze workflows and configure solutions to support clinical operations.
• Coordinate testing and releases; participate in incident, problem, and change management.
• Provide on-call support and cross-functional collaboration for production issues.

Skills

Epic ClinDoc

Workflow analysis

Stakeholder collaboration

Incident & change management

Healthcare IT support

Education

Epic Certification

Epic Inpatient Phoenix

Tools

Epic ClinDoc Tools

Job description

IT Specialty Analyst – Epic ClinDoc

The IT Specialty Analyst – Epic ClinDoc is responsible for the day-to-day support, maintenance, optimization, and enhancement of clinical applications, with a primary focus on Epic Inpatient ClinDoc. This role partners closely with clinical stakeholders to analyze workflows, implement system improvements, and support the effective utilization of Epic applications to enhance patient care and operational efficiency.

The analyst supports application builds, upgrades, testing activities, and system enhancements while evaluating software releases and recommending solutions to improve clinical workflows and reduce operational inefficiencies. This position requires knowledge of Epic ClinDoc workflows, build, and application support.

The IT Specialty Analyst collaborates with cross-functional teams to support integration efforts, troubleshoot application issues, and ensure system reliability. Responsibilities include workflow analysis, system testing, incident and change management, and coordination of application updates and releases. The role also participates in on-call support and serves as a resource for application-related inquiries.

This position applies technical and healthcare application knowledge to support operational and strategic initiatives while contributing to continuous improvement and innovation across clinical systems.

City/State

Norfolk, VA

Work Shift

First (Days)

Education

• Bachelor's Degree(Preferred)

or

• 3 years of relevant experience with a degree

or

• 5+ years of relevant experience without a degree

Certification/Licensure

• Epic Certification (Required)
• Epic Inpatient Phoenix ( Transplant) (Preferred)

Experience

• Experience supporting Epic Inpatient ClinDoc, including application build, maintenance, optimization, and workflow configuration.
• Experience with application support, upgrades, testing, and system enhancements within a healthcare environment.
• Ability to perform workflow analysis, requirements gathering, and stakeholder collaboration to support operational needs.
• Experience supporting incident, problem, and change management processes.
• Experience working with cross-functional teams, application integrations, and production support environments.

We provide market‑competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full‑time employment is $89,294.40 - $131,851.20 annually. Additional compensation may be available for this role, such as shift differentials, on‑call pay, shift premiums, extra‑shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Note: If an annual salary is posted, it is based on a full‑time colleague working 2,080 hours annually. Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000‑member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco‑free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.