IT Specialty Analyst (Epic) - MyChart/ Cadence

Sentara Health; Virginia Beach (VA); On-site; USD 89,000 - 132,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401k with employer match

Tuition Assistance – $5,250/year

Paid Time Off and Sick Leave

Paid Parental & Family Caregiver Leave

Job summary

Sentara Health in Virginia Beach seeks an Epic MyChart/Cadence Analyst to support, optimize, and implement Epic MyChart and Cadence solutions. You will collaborate with clinicians, operations, and IT to improve workflows and application utilization, participate in upgrades, testing, and incident management.

The role requires Epic MyChart Certification, 3+ years of Epic experience with MyChart and Cadence, and strong analytical problem-solving in a healthcare setting.

Qualifications

• Epic MyChart Certification required.
• 3+ years supporting, implementing, or optimizing Epic applications.
• Experience with MyChart and Cadence build, configuration, upgrades, and enhancements.
• Experience gathering business and clinical requirements and workflow analysis.
• Experience developing and executing system testing plans and validating releases.
• Experience with incident/change/service-request management in healthcare.

Responsibilities

• Provide day-to-day support and optimization of Epic MyChart and Cadence.
• Analyze workflows to identify process improvements and better system utilization.
• Evaluate releases and upgrades; implement approved solutions.
• Configure, test, and document enhancements, upgrades, and patches.
• Develop system test plans and document testing progress.
• Manage incidents, service requests, and changes per processes.
• Provide on-call support as assigned.
• Coordinate with teams to ensure integrations meet needs.
• Communicate issues, upgrades, and project updates to stakeholders.
• Support project planning and smaller initiatives.

Skills

Epic MyChart

Epic Cadence

Workflow analysis

Incident management

Cross-functional collaboration

Education

Bachelor's Degree in Information Systems, Healthcare Administration, Business, Computer Science, or related field

5+ years of relevant experience in lieu of a degree

Epic MyChart Certification

Tools

Epic MyChart Certification

Job description

Overview

Sentara Health is seeking an experienced Epic MyChart/Cadence Analyst to support, enhance, and optimize our Epic applications. This role is responsible for the day-to-day support, maintenance, configuration, testing, and implementation of Epic MyChart and Cadence solutions. The analyst will work closely with operational, clinical, and technical stakeholders to evaluate business needs, improve workflows, and ensure effective utilization of supported applications. The ideal candidate possesses strong Epic application expertise, analytical problem-solving skills, and a commitment to delivering exceptional customer support. This individual will participate in system upgrades, enhancements, testing activities, incident management, and project implementations while collaborating with cross-functional teams to achieve organizational objectives. The analyst will serve as a key resource for application optimization, workflow design, and user support, contributing to improved patient and operational outcomes.

City/State

Virginia Beach, VA

Work Shift

First (Days)

Key Responsibilities

• Provide day-to-day support, maintenance, and optimization of Epic MyChart and Cadence applications.
• Analyze business and clinical workflows to identify opportunities for process improvement and enhanced system utilization.
• Evaluate application releases, upgrades, and new functionality; provide recommendations and implement approved solutions.
• Configure, build, test, and document application enhancements, software upgrades, and patches.
• Develop system test plans and maintain documentation of testing progress and outcomes.
• Manage incidents, service requests, application issues, and system changes in accordance with established processes.
• Provide on-call support for application-related issues as assigned.
• Collaborate with operational, clinical, and technical teams to ensure application integrations meet organizational needs.
• Communicate application issues, upgrades, enhancements, and project updates to stakeholders.
• Coordinate implementation activities and support project planning related to application releases and system enhancements.
• Support smaller projects or workstreams while ensuring successful delivery and adoption of solutions.

Education

• Bachelor's Degree in Information Systems, Healthcare Administration, Business, Computer Science, or a related field (Preferred)
• 5+ years of relevant experience without a degree may be accepted in lieu of a Bachelor's degree

Certification/Licensure

• Epic MyChart Certification (Required)

Experience

• Three (3) years of experience supporting, implementing, optimizing, or maintaining Epic applications with a degree, or five (5) years without a degree (Required)
• Experience supporting Epic MyChart and Epic Cadence application build, configuration, upgrades, and enhancements (Required)
• Experience gathering business and clinical requirements, conducting workflow analysis, and recommending process improvements (Required)
• Experience developing and executing system testing plans, documenting test results, and validating software releases and upgrades (Required)
• Experience with incident management, change management, service requests, and application troubleshooting in a healthcare environment (Required)
• Experience collaborating with cross-functional teams, end users, and operational stakeholders to implement technology solutions (Required)

Keywords: Epic MyChart, Epic Cadence, Patient Access, Scheduling, Healthcare IT, Application Analyst, Epic Certification, Workflow Analysis, System Optimization, Application Support.

Compensation

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $89,294.40 - $131,851.20 annually. Additional compensation may be available for this role, such as shift differentials, standby/on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Note: If an annual salary is posted, it is based on a full-time colleague working 2,080 hours annually.

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Independence

Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy.

Sentara Health is an equal opportunity employer

and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work,

Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.