IT Specialist SYSADMINCUSTSPT

Defense Logistics Agency; Robins Air Force Base (GA); Hybrid; USD 90,000 - 116,000; Full time

Benefits offered by this job

Telework eligible

Job summary

Defense Logistics Agency at Robins AFB seeks an IT Specialist to deliver specialized support for enterprise desktop and end-user computing devices. You will deploy, configure, test, and repair hardware such as CPUs, laptops, printers, scanners, and mobile devices while supporting end-user needs across CONUS sites.

Role requires expertise in IT hardware, end-user computing, and project coordination with knowledge of upgrade strategies and test planning. Federal qualifications apply.

Qualifications

• One year of specialized IT experience directly related to this position.
• Experience with hardware deployment and troubleshooting in end-user computing.
• Ability to plan and manage upgrade/integration projects and test plans.

Responsibilities

• Provide specialized IT support for enterprise desktop and end-user computing devices.
• Serve as technical expert for end-user management for DLA users at CONUS sites.
• Provide multimedia and hardware support across DLA organizations within CONUS AoR.
• Configure, deploy, test, and repair end-user hardware including CPUs, monitors, laptops, printers, scanners, and mobile devices.

Skills

End-user computing

Hardware support

Project management

Technical troubleshooting

Vendor coordination

Job description

Telework Eligible

Yes

Major Duties

• Provides specialized support of a wide range of technical and professional Information Technology (IT) functions which support the J6 mission of enterprise desktop support and end-user computing devices.
• Serves as a technical expert for end-user management efforts for DLA users at all CONUS sites.
• Provides multi-media support services and end-user hardware support services to multiple DLA organizations within the CONUS Area of Responsibility.
• Configures, deploys, tests and repairs hardware for end-user use including CPUs, monitors, laptop computers, local printers, network printers, local and network scanners, mobile devices (tablets, phones, etc.), and other peripheral devices.
• Researches and evaluates hardware and peripheral devices for use in the End User Computing (EUC) environment.

Qualification Summary

To qualify for an IT Specialist (SYSADMIN/CUSTSPT), your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and is directly in or related to this position. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Recommends purchases and advises management on upgrade/integration strategy. Manages projects involving deployment of new hardware to the existing or additional customer base. Develop operational test and evaluation plans. Exercises control over the project activities and the project resources drawn from such technical specialties as Information Assurance, systems administration, application development and environment management. Diagnoses and resolves complex problems (Tier 2 Help Desk tickets) involving IT hardware. Take appropriate action to resolve problems including hardware/peripheral replacement, reinstallation of operating systems, other software installation, modification of settings or giving instructions to user and training them on appropriate procedures or features of the system. B. Education: Applicants may not qualify for this position based on education in lieu of specialized experience. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Compensation:

$89,508-$116,362 per year