Telecommunications Specialist

Defense Logistics Agency; Richmond (VA); Remote; USD 93,000 - 145,000; Full time

Job summary

Defense Logistics Agency seeks a Telecommunications Specialist to manage a worldwide voice infrastructure, including VoIP, DIPS, and associated applications. The role involves administration, provisioning, and coordination of enterprise telephone switching systems to support DoD operations.

The position requires handling system failures, implementing corrective actions, and representing the NTS Voices Services Branch in meetings to establish procedures and ensure reliable communications services.

Qualifications

• One year of specialized experience in highly complex communications systems.
• Experience with enterprise telephone switching, DIPS, and VoIP platforms.
• Knowledge of E911, network routing, and provisioning for DoD telecom systems.

Responsibilities

• Manage worldwide voice infrastructure, including soft phones and client apps.
• Support and maintain voice switching systems (digital, analog, VoIP, DIPS).
• Analyze failures to identify root causes in networks, software, or hardware.
• Approve installation/relocation requests as Primary NTS Telephone Control Office (TCO).
• Represent NTS Voices Services Branch Chief in inter-organizational meetings.

Skills

VoIP

DIPS

System administration

Database management

Telephone switching

Tools

DIPS

Job description

Telework Eligible

Yes

Major Duties

• Serves as Telecommunications Specialist with primary responsibilities as a technician managing worldwide voice infrastructure, to include soft phone and client applications, peripheral instruments or endpoints...
• ... local area networks, wide area networks, associated hardware and software
• Provides support and services involving overall capabilities and operations of voice switching systems, including digital, analog, Voice over Internet Protocol (VoIP), and the DoD 365 Integrated Phone System (DIPS).
• Manages enterprise voice databases and the DIPS infrastructure, controlling and authorizing configuration changes in support of Enhanced 911 (E911) emergency services and daily routing operations.
• Analyzes system failure and other unusual system occurrences to isolate the source of the problem and determine whether the failure was caused by networks, software, hardware, or other factors.
• Initiates corrective action to restore operational service, including specified inter-trunk wide area backbone circuits.
• Serves as Primary NTS Telephone Control Office (TCO), approving all installation and relocation requests for telephones and services.
• Represents the Network and Telecommunications (NTS) Voices Services Branch Chief at inter-organizational meetings and conferences to investigate problems, establish procedures...
• ...and provide technical information and advice for the branch consistent with established policies and unit objectives.

Qualification Summary

To qualify for a Telecommunications Specialist, your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: - Investigating, evaluating and determining requirements and diversified system capabilities for highly complex and sophisticated communications system in support of the worldwide missions of the serviced activities. - Performing system administration, database management, and provisioning of enterprise telephone switching systems, specifically including DIPS and associated VoIP platforms. - Supporting and providing recommendations for establishing or improving the analog, digital, VoIP, and DIPS telecommunications systems supporting world-wide Department of Defense (DoD) and Agency network access requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Compensation:

$93,400-$145,468 per year