IT Specialist (SysAdmin) - DHA

WorkScoop; Many (LA); On-site; USD 121,785 - 158,322; Full time

Job summary

WorkScoop is seeking an IT Specialist to join a federal civil service team in Woodlawn, MD. The role serves as a technical authority for installation, monitoring, troubleshooting, and repairs of systems components, including client systems, servers, and network devices.

Responsibilities include leading major IT initiatives nationally, performing root cause analyses, and designing complex solutions to meet technical requirements, with telework eligible per agency policy.

Qualifications

• Attention to detail is essential for accuracy in system configurations.
• Customer service skills to work with clients and users.
• Oral communication to convey complex information clearly.
• Problem solving to diagnose and resolve issues.
• Specialized experience at or equivalent to GS‑12 level in IT support and server management.

Responsibilities

• Serve as technical authority for installation, monitoring, and repairs of systems components.
• Collaborate nationally with personnel on major IT project initiatives.
• Perform root cause analyses and design failure prevention measures.
• Diagnose and resolve complex system integration and configuration problems.
• Escalate incidents using electronic ticketing systems and coordinate responses.
• Remotely manage user, application, database, and server systems.
• Gather requirements and design solutions addressing workload demands.
• Configure software packages to meet specific user needs.
• Design complex systems solutions and act as SME on client/server and databases.
• Ensure changes are implemented and data transmitted on schedule.
• Evaluate and implement security permissions and controls.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

GS-12 Experience

Job description

Summary

IT Specialist positions are being filled through the Office of Personnel Management's delegated Direct Hire Authority, open to all U.S. citizens. Selections made under this bulletin will be processed as new appointments to the civil service. Current civil service employees would therefore be given new appointments to the civil service. Under the provisions of the Direct Hire Authority, Veterans Preference and the "Rule of Many" do not apply.

Location & Salary

Woodlawn, MD
GS 13 – $121,785 to $158,322 per year
Telework eligible: Yes (per agency policy)
Full‑time – Flex‑Time schedule

Duties

• Serves as a technical authority for installation, monitoring, troubleshooting, and repairs of systems components, including client systems, physical and virtual file, print servers and network connectivity devices.
• Works nationally with component personnel installing, troubleshooting, and overseeing all or portions of major project initiatives using a variety of utility, communication, word processing, database, spreadsheet, and network software.
• Performs root cause analyses and designs failure prevention mechanisms in response to trend data.
• Diagnoses and resolves highly complex systems integration or configuration related problems in response to customer reported incidents.
• Serves as a point of expertise and escalation to other systems staff in utilizing and responding to electronic ticketing systems used for tracking IT problems reported by systems staff and customers.
• Remotely manages and repairs user, application, database, and server systems through a variety of remote assistance tools.
• Gathers requirements, negotiates options, and designs solutions, and then integrates client and server hardware, software, and systems requirements to effectively address component workload demands.
• Configures standard and unique software packages to meet specific user needs, as well as identifies unique solutions to highly technical requirements.
• Designs complex systems solutions.
• Serves as a component subject matter expert on client/server, database, and systems services while representing the component on agency workgroups.
• Ensures all network infrastructure, system, and programming changes are implemented in a timely manner and all required data is created and transmitted on schedule.
• Evaluates, designs, and implements security permissions and controls to ensure appropriate levels of access to all files, services, networks, and software on the agency network infrastructure.

Qualifications

• Attention to Detail – Is thorough when performing work and conscientious about attending to detail.
• Customer Service – Works with clients and customers to assess their needs, provide information or assistance, resolve problems, or satisfy expectations.
• Oral Communication – Expresses information effectively, taking into account the audience and nature of the information.
• Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
• Specialized Experience at or equivalent to GS‑12 level – Providing IT support, including Active Directory and Exchange account management, hardware and software troubleshooting; utilizing ticketing systems; leading technical projects; communicating effectively with users and team members.

Resumes exceeding two pages in length will not be considered.

Equal Opportunity Employment

• Candidates will not be hired based on their race, sex, color, religion or national origin.
• Selection will be based on merit and qualifications.