Cloud/Infrastructure Engineer - DHA

Social Security Administration; Woodlawn (MD); On-site; USD 143,913 - 187,093; Full time

Job summary

A federal agency is seeking an IT Specialist (Network) Cloud/Infrastructure Engineer to play a crucial role in supporting its mission. This position involves developing systems-wide standards for cloud infrastructures and managing complex IT projects. The ideal candidate will have significant experience in IT project management, merging hybrid cloud technologies, and providing leadership in creating technical documentation. The work environment supports critical services with 24/7 availability.

Qualifications

• Must demonstrate extensive knowledge in IT Project Management, cloud technologies, and system customization.
• Experience advising on Linux and Windows administration is essential.
• Manage virtualized infrastructures effectively.

Responsibilities

• Develop and implement enterprise standards for cloud infrastructures.
• Lead investigations of network issues and provide technical guidance.
• Create documentation for procedures and policies.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Job description

Summary

IT Specialist (Network) Cloud/Infrastructure Engineer positions are being filled through the Office of Personnel Management's delegated Direct Hire Authority. The position is open to all U.S. citizens. Selections made under this bulletin will be processed as new appointments to the civil service. Current civil service employees will receive new appointments. Under the provisions of the Direct Hire Authority, Veterans Preference and the "Rule of Many" do not apply.

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Duties

This announcement serves as public notice. Applications submitted are placed into a pool and remain on file for selection as positions become available. Vacancies may be filled for up to 6 months after the closing date of this announcement. Applicants may not receive notifications of referral status until the full 6‑month eligibility period has elapsed. Positions filled with applications from this pool will be placed into positions where IT duties occupy the majority of the work performed.

Qualifications

Resumes exceeding two pages in length will not be considered. Please visit the new resume guidance for more information.

Candidate must be a technical authority and expert in the installation, customization and problem determination of the technologies involved. Responsibilities include: developing systems‑wide directives, standards, specifications and policies; serving as senior technical expert on task forces for new technology installations and upgrades; leading investigations of network problems related to communications software; employing sophisticated problem analysis and resolution techniques; summarizing vendor issues and advising agency leadership; presenting at technical conferences; creating documentation such as procedures, flow and logic charts; and providing leadership in implementing internet/intranet policies.

To qualify for the 2210 IT Specialist series, the applicant must demonstrate the following competencies:

• Attention to Detail – thorough and conscientious.
• Customer Service – works with clients to assess needs, provide information, resolve problems, and satisfy expectations.
• Oral Communication – effective presentation and listening skills.
• Problem Solving – identifies problems, evaluates alternatives, and makes recommendations.

Minimum Qualifications: Grade 14. To qualify at the GS‑14 level, you must have at least 52 weeks of specialized experience at the GS‑13 level or equivalent. That experience must include all of the following:

• IT Project Management.
• Merging hybrid cloud technologies incorporating on‑premises and public cloud infrastructure.
• Developing and implementing enterprise standards, guidelines, and policy for cloud infrastructures and services.
• Advising on Linux and Windows administration and cloud project requirements, configurations, and limitations.
• Managing virtualized infrastructures.

Qualification standards and additional information for this position can be found here: http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/.

Additional Information

The Social Security Administration's technology team plays a vital role in supporting the agency's mission to serve millions of Americans. The team designs, builds, tests, and delivers innovative technology solutions that ensure uninterrupted, 24/7 availability of critical services. The environment includes agency data centers and hybrid cloud platforms, continuous operations management for essential applications, and governance activities for infrastructure change management, capacity planning, and performance testing.

Salary ranges:

• Durham, NC – $131,342 – $170,750
• Woodlawn, MD – $143,913 – $187,093

As a condition of employment, a 1‑year probationary period may be required during which performance and conduct are evaluated. Upon completion, employment will continue only if the agency deems the continued employment advances the public interest.

Selections may be made for up to six months from the closing date of this announcement. This Direct Hire announcement may be used to fill the same or similar position in another office.