IT Specialist

Community Health Alliance-Ohio; Fairfield (OH); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, vision

PTO and holidays

401(k) match

Professional development

Job summary

Community Health Alliance is seeking an IT Specialist to provide technical support, troubleshoot issues and maintain our IT infrastructure. You will work with team members and end-users to ensure smooth operation of technology and optimal use of IT resources.

The role requires a bachelor's degree or equivalent experience, at least 2 years in IT support, and solid knowledge of networks, security and cloud/virtualization technologies. Reliable transportation is also preferred.

Qualifications

• Bachelor's degree in IT or related field or equivalent experience.
• Minimum 2 years in IT specialist or IT support role.
• Experience with Windows OS, office productivity software and endpoint tools.
• Solid knowledge of computer systems, networks and IT infrastructure.
• Familiarity with cloud platforms and virtualization.
• Reliable transportation.

Responsibilities

• Provides technical assistance and support for computer systems, software, hardware and networking.
• Implements and maintains IT ticketing system, prioritizes tickets and responds timely.
• Diagnose and resolve hardware, software and network issues; escalate to vendors when needed.
• Manage and monitor LANs/WANs, including routers, switches, firewalls and VPNs; ensure security and performance.
• Implement data backup and recovery procedures for business continuity.
• Enforce IT security policies and monitor for breaches.
• Maintain IT continuity and disaster recovery plans and policies.
• Lead IT projects such as system upgrades, installations and migrations.

Skills

Networking basics

IT security basics

Backup & recovery

Disaster recovery

Vendor coordination

Project leadership

Education

Bachelor's degree in information technology or related field

Tools

Windows OS

Google Workspace

Endpoint management

Job description

Are you looking for a career where you can make a difference in the lives of others? Do youthrivein a healthy and collaborative work environment where you can grow personally and professionally?

JOIN OUR TEAMof dedicated professionals in fostering hope and transforming lives. We are seeking an experiencedIT Specialistto provide technical support, troubleshoot issues and maintain the IT infrastructure of the organization. You will collaborate with team members and end-users to ensure seamless operationof technology and optimal use of IT resources.

Develop a career dedicated to connection, compassion, and community. Community Health Alliance is an employer that offers career opportunities with purpose.

• Affordable medical, dental and vision insurance
• Generous paid time off (PTO) & paid holidays
• Retirement plan with company match – up to 6%
• Mission-driven work environment with ongoing professional development

Summary

As an IT Specialist, you will be responsible for providing technical support, troubleshooting issues and maintaining the IT infrastructure of the organization. You will collaborate with team members and end-users to ensure seamless operation of technology and optimal use of IT resources.

Job Duties and Responsibilities

• Provides technical assistance and support for inquires and issues related to computer systems, software, hardware and networking.
• Implements and maintains IT support ticketing system, effectively prioritizes ticket urgency and responds to tickets timely.
• Diagnose and resolve technical problems with hardware, software and network connectivity issues. Escalate complex issues to vendors as needed.
• Manage and monitor local area networks (LANs) and wide area networks (WANs), including routers, switches, firewalls and VPNs. Ensure network security and optimize network performance.
• Implement data backup and recovery procedures to protect organizational data and ensure business continuity in case of system failure or disasters.
• Implement and enforce IT security policies, procedures and best practices. Monitor systems of security breaches and take appropriate actions to mitigate risks.
• Maintains IT continuity and disaster recovery plan and related IT policies.
• Lead IT projects such as system upgrades, installations and migrations.

Qualifications

• Bachelor's degree in information technology, computer science or related field or equivalent experience.
• Minimum of 2 years of experience as an IT specialist or in a similar IT support role.
• Experience with operating systems (Windows, etc.), office productivity software (Microsoft Office, Google, etc.) and endpoint management tools.
• Solid knowledge of computer systems, networks and IT infrastructure.
• Familiarity with cloud computing platforms and virtualization technologies.
• Reliable transportation.

Community Health Allianceis a leader providing the highest industry standards for health and human services. Our agencies of Sojourner Recovery Services and TLC offer a complete continuum of mental health and substance use treatment services. We equip our clients with the resources, services, and tools they need to achieve their goals and reach their highest personal potential. Community Health Alliance is proud to play a key role in helping individuals achieve a brighter and healthier future. Through innovation, integration, and collaboration of our agencies, the Community Health Alliance strengthens and empowers the individuals, families, and communities we serve.

Community Health Alliance is a drug testing Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.