IT Specialist – Mission-Driven Tech Support & Security

Priority Dispatch Corp.; New York (NY); On-site; USD 35,000 - 37,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

FSA

Paid Family Leave

403(b) Retirement Plan

27 days leave

Sick Days

Federal Holidays Off

Professional Development

Job summary

Queens Community House (QCH) is seeking an experienced IT Specialist to join its Information Technology team in Forest Hills, NY. You will provide responsive technical support, maintain systems, and drive projects across multiple sites to help staff work efficiently and securely.

Reporting to the IT Operations Manager, you will implement security measures, monitor systems, and collaborate with departments to define requirements and timelines for technology initiatives.

Qualifications

• Bachelor's degree in a technical discipline such as Computer Science, Information Technology, Computer Engineering, or a related field.
• Extensive experience in IT support or a related technology role.
• Strong troubleshooting and problem-solving skills.
• Experience with computer hardware, software, networks, and technology systems.
• Proficiency in multiple programming languages.
• Ability to communicate technical information clearly to staff with varying levels of technical expertise.
• Strong organizational skills and the ability to manage multiple priorities.
• Ability to work independently and collaboratively as part of a team.
• Willingness to travel to QCH sites as needed.

Responsibilities

• Provide technical support to QCH staff and troubleshoot computer and technology issues.
• Review diagnostics and assess the functionality, performance, and efficiency of systems.
• Identify, troubleshoot, and resolve system issues.
• Install, configure, maintain, and update software and hardware as needed.
• Provide guidance and support to employees using QCH technology systems.
• Implement and maintain appropriate security measures.
• Monitor security certificates and assist with organizational technology compliance requirements.
• Help protect QCH systems, files, and information from security risks.
• Support system updates, maintenance, and other technology security initiatives.
• Meet with QCH departments to understand technology needs and requirements.
• Work with departments to define project scope and desired outcomes.
• Develop project timelines and identify the resources needed for implementation.
• Define software, hardware, and network requirements.
• Prepare project status reports and communicate progress and challenges.
• Research and recommend technology solutions that support organizational needs.

Skills

Troubleshooting

Networking

Communication

Travel readiness

Education

Bachelor's degree in Computer Science/IT/Engineering

Master's degree (preferred)

Job description

Queens Community House (QCH) is seeking an experienced IT Specialist to join its Information Technology team in Forest Hills, NY. You will provide responsive technical support, maintain systems, and drive projects across multiple sites to help staff work efficiently and securely.

Reporting to the IT Operations Manager, you will implement security measures, monitor systems, and collaborate with departments to define requirements and timelines for technology initiatives.