IT Specialist — Luxury Resort Tech & Guest Support

Four Seasons; Carlsbad (CA); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

401(k) Retirement Savings Plan

Excellent training and developmentOp

Exclusive discount and travel programs

Complimentary dry cleaning foremployee

Complimentary employee meals

Job summary

Four Seasons Residence Club Aviara is seeking an Information Technology Specialist to maintain multi-user systems and provide day-to-day PC support. You will install software, run updates, and assist guests and staff with technology needs on property.

The role requires strong communication, PCI/LAN policy adherence, and experience with PMS/POS/Saflok PBX and CCTV systems. California driver’s license is required, with on-site duties and weekend availability.

Qualifications

• Must follow all local and corporate policies including PCI and LAN standards.
• California Driver’s License required.
• Familiar with PMS, POS, Saflok, PBX, Call Accounting and CCTV systems.
• Understanding of PCI Security Standards preferred.
• Proactive, inquisitive problem solver with strong communication skills.

Responsibilities

• Work on-call in the absence of the Director of Information Technology.
• Create/delete account rights for all systems.
• Process Help Desk requests and resolve tickets promptly.
• Provide guest/employee tech support on site.
• Maintain antivirus and web filtering management.
• Support remote workers and mobile devices.
• Coordinate with vendors and assist with inventory and purchasing tasks.

Skills

Communication skills

Problem solving

Decision making

Conflict resolution

Strategic thinking

Education

Comp TIA A+/Network+ Certification

Tools

PMS systems

POS systems

Saflok Key Systems

PBX

Call Accounting

CCTV systems

PCI Security Standards

Job description

Four Seasons Residence Club Aviara is seeking an Information Technology Specialist to maintain multi-user systems and provide day-to-day PC support. You will install software, run updates, and assist guests and staff with technology needs on property.

The role requires strong communication, PCI/LAN policy adherence, and experience with PMS/POS/Saflok PBX and CCTV systems. California driver’s license is required, with on-site duties and weekend availability.