IT Specialist II: Systems & Tech Support Pro

City of Baltimore, Department of Planning; Baltimore (MD); On-site; USD 79,000 - 126,000; Full time

Job summary

City of Baltimore, Department of Planning seeks an Information Technology Specialist to support PCs, networks, and mainframe/client server environments. You will respond to helpdesk requests, maintain systems, and train staff.

This is an on-site role in Baltimore with opportunities to work across government IT functions. The position emphasizes collaboration with vendors and internal teams, strong communication, and the ability to design, test, and deploy technology solutions in a public sector

Qualifications

• BS degree and 1 year of IT-related experience.
• Excellent verbal and written communication skills.
• Previous IT lead experience and government IT experience preferred.

Responsibilities

• Provide technical support to customers for PCs, network systems, and mainframe client servers.
• Lead and train less experienced IT Specialists.
• Develop and support cloud-based software integrations and custom reporting.

Skills

System engineering

Network engineering

Information security

Database reporting

Cartographic design

Communication skills

Troubleshooting

Education

Bachelor of Science degree

Job description

City of Baltimore, Department of Planning seeks an Information Technology Specialist to support PCs, networks, and mainframe/client server environments. You will respond to helpdesk requests, maintain systems, and train staff.

This is an on-site role in Baltimore with opportunities to work across government IT functions. The position emphasizes collaboration with vendors and internal teams, strong communication, and the ability to design, test, and deploy technology solutions in a public sector