Agency IT Specialist II - Baltimore Police Department

Baltimore City; Baltimore (MD); On-site; USD 79,000 - 126,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

FSA plans

Wellness programs

Job summary

City of Baltimore seeks an Information Technology Specialist to support PCs and network infrastructure, including mainframe client servers. The role includes testing, updating, maintaining, and training staff on systems.

Applicants should have a BS degree and at least one year of related IT experience; government experience is preferred. Equivalencies may be considered. A six-month probation applies.

Qualifications

• Bachelor of Science degree required.
• One year of related IT experience; govt experience preferred.
• Excellent verbal and written communication skills.
• Equivalencies - a combination of education and experience accepted.

Responsibilities

• Provide technical support for PCs, networks, and mainframe client servers.
• Respond to helpdesk requests and train staff as needed.
• Lead and mentor other IT Specialists; no full supervisory duties.

Skills

Microcomputer systems

Mainframe client servers

Database queries

Technical problem solving

Verbal and written communication

Education

Bachelor of Science degree

Tools

Cartographic map design

Job description

_ Salary Range: $78,588.00 - $125,740.00 Annually _

_ _

_ Hiring Salary Range:$78,588.00 - $125,740.00 Annually _

Get to Know Us

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimorea great placeto live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team!The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here_:_

CLASS DEFINITION

An Information Technology Specialist provides technical support to customers for personal computers, network system infrastructure equipment, including testing, updating, maintaining, and providing training on mainframe client servers and microcomputer software and hardware; responds to helpdesk requests. Work of this class may involve leading and training less experienced IT Specialists, but does not involve full supervisory duties or responsibilities.

Alternate market titles: Systems analyst, applications systems analyst/programmer, database specialist, systems programmer, network engineer, GIS analyst, architectural engineer, business analyst, quality improvement specialist, helpdesk analyst, security analyst.

MINIMUM QUALIFICATIONS

On or before the date of filing the application, each candidate must:

EDUCATION: Bachelor of Science degree

AND

EXPERIENCE: One year of related specialty IT experience (for example, but not limited to: system engineering, network engineering, information security, application programming, systems design, hierarchical/relational database management, GIS experience, custom report writing, or developing and supporting cloud-based software integrations). Excellent verbal and written communication skills. Previous IT work lead experience is preferred. Previous IT experience in government is preferred.

Equivalencies - An equivalent combination of education and experience. If degree is unrelated to IT, than specialty IT experience is required.

LICENSES, REGISTRATIONS AND CERTIFICATES:

Advanced technical credentials, e.g., Project Management Professional (PMP), Certified Information Security Manager (CISM), preferred.

KNOWLEDGES, SKILLS, AND ABILITIES

• Knowledge of the installation, maintenance, and enhancement of microcomputer systems and mainframe client servers.
• Knowledge of the interrelationship of systems analysis, computer programming, and information technology operations.
• Knowledge of current trends and developments in network-based communications systems.
• Knowledge of computer-based communications protocols.
• Skill in developing database queries and generating reports.
• Skill in installing, repairing, and troubleshooting network programs, hardware, and systems.
• Skill in cartographic map design, accuracy of presentation with required map components and elements, layout, and design.
• Ability to analyze, apply logic, and solve technology problems.
• Ability to establish and maintain effective working relationships with vendors, management, technical co-workers and support specialists, and system users.
• Ability to design complex systems consisting of a wide variety of programs, procedures, and forms.
• Ability to schedule and perform preventative and corrective maintenance procedures and repairs.
• Ability to write detailed technical reports and analyses.
• Ability to develop a working knowledge of computer systems software and operating systems.
• Ability to develop systems software and systems software testing procedures.

Background Check

NOTE: Those eligible who are under final consideration for appointment will be required to authorize the release of criminal conviction information.

Probation

All people, including current City employees, selected for this position must complete a mandatory six-month probation.

Eligibility

Qualified candidates will be considered for vacancies as they arise, for a period of at least six months. The decision of the Director of Human Resources with respect to acceptable minimum qualifications is final.

Education Accreditation

Applicants’ education must be obtained from an accredited institution. Education credentials obtained out of the US must be evaluated for US equivalency. Evaluation agencies information may be obtained at www.naces.org.

Selection Process

All candidates indicating the minimum qualifications on their applications will be placed on the eligible list without further examination. The training and experience of each candidate will be evaluated for appropriateness and quantity. It is essential, therefore, that you give complete and accurate information on your application. Vagueness or omission may prevent you from being considered for this position. Qualified candidates will not be listed in rank order.

Examination Process

The examination will consist of a rating of your education, training, and experience as presented in your application and as they relate to the requirements of the position. You may be required to complete supplemental questions to further examine specific Knowledge, Skills and Abilities of the position. Therefore, it is important that you provide complete and accurate information on your application.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodation during the hiring process should contact Human Resources directly. Do not attach your request for accommodation to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER