IT Specialist II: Lead Tech & Systems Support (Travel)

RiseWell Community Services; Medford (NY); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health benefits

401K with employer match

Paid time off

13 holidays

Life insurance

EAP

Job summary

RiseWell Community Services in Medford, NY is seeking a full-time IT Specialist II to lead technical support across systems, infrastructure, and end-user environments. This role serves as an escalation point and will require travel to RiseWell sites in Nassau, Suffolk, and NYC to provide IT support.

The successful candidate will have 4+ years of progressive IT experience with a strong background in troubleshooting across hardware, software, networks, and security.

Qualifications

• 4+ years of progressive IT experience providing advanced technical support, troubleshooting hardware, software, network, and systems.
• Experience serving as an escalation point and mentoring junior staff preferred.
• Ability to work across servers, endpoints, and cloud/infrastructure environments.

Responsibilities

• Resolve escalated IT incidents involving system performance, network issues, and software or hardware conflicts.
• Assist with server, infrastructure, and application support, including maintenance and patching.
• Monitor systems for vulnerabilities and assist with compliance, security activities, and auditing.
• Serve as escalation point and provide technical guidance to IT Specialist I staff.
• Ensure system access requests are processed in a timely and accurate manner.
• Enforce IT policies and perform routine device audits for compliance and quality assurance.
• Support configuration management and maintain system documentation.
• Assist with IT projects, system upgrades, and implementation initiatives.
• Develop and maintain technical procedures and workflows.
• Provide back-up support for critical technology systems as needed.

Skills

Advanced IT support

Server & infrastructure

End-user support

Security & compliance

Job description

RiseWell Community Services in Medford, NY is seeking a full-time IT Specialist II to lead technical support across systems, infrastructure, and end-user environments. This role serves as an escalation point and will require travel to RiseWell sites in Nassau, Suffolk, and NYC to provide IT support.

The successful candidate will have 4+ years of progressive IT experience with a strong background in troubleshooting across hardware, software, networks, and security.