IT Specialist

North Star Bank; White Bear Lake (MN); On-site; USD 48,000 - 58,000; Full time

Job summary

North Star Bank, an independent community bank, seeks a full-time IT Specialist to join our team. The role provides hardware/software support, network administration, security and backup oversight, and site visits to branches in White Bear Lake and Roseville.

You will handle help desk tickets, document issues, monitor systems, and assist with deposit operations tech needs. A community-focused environment with stability and growth opportunities awaits the right candidate.

Qualifications

• Associate degree in computer science or equivalent experience.
• 1+ year of end-user IT support experience is preferred.
• A+ certification is helpful but not required.

Responsibilities

• Provide help desk support via phone, in person or remotely.
• Assist with network issues, administration and maintenance.
• Support security, backups and vulnerability monitoring.
• Visit branches to handle hardware/software issues and deposits tech needs.

Skills

Help desk support

Communication

Problem solving

Teamwork

Education

Associate degree in computer science

One year IT support experience

Tools

Laser/Deposit Pro

EZ Teller

EZ ID

Fiserve

Premier UI

Job description

North Star Bank is an independent, locally owned community bank with a proud tradition of sound management and integrity. Established in 1947, we have been continuously committed to providing quality, customized banking service for personal and commercial financial needs. Whether it is assisting a newfound customer or cultivating the current relationship we provide banking solutions convenient for our customers that meets their needs. North Star Bank proudly reinvests in the neighborhoods in which you live in and continues to serve the community we've been part of for more than 75 years.

IT Specialist – Full Time

We are currently looking for a full time IT Specialist to join our team and support our company operations. This is a well-rounded role with responsibilities to assist with Network issues, Administration and Maintenance/User Support, Telecommunications, Security and Vulnerability Management, and Deposit Operations support.

The IT Specialist is responsible for providing technical support to end users serving as the internal help desk to field questions regarding hardware/software installation, inventory management, systems monitoring, troubleshoot problems ensuring security measures and backup procedures are in place. Position will be responsible for creating, tracking, and closing of tickets, updating logs related to system permissions and incidents, and creation and retention of security reports. In addition, there will be site visits to branch locations to handle user requests related to installations, software issues, and equipment failures.

Other responsibilities for this role include supporting the Deposit Operations department related to digital technology needs.

Skills, Abilities and What Qualities We Look For

• Has positive energy, a strong work ethic, and ability to provide exceptional internal customer service.
• Demonstrate professionalism in working with internal customers, external vendors, and all levels of the organization.
• Provide help desk support over the phone, in person or remotely.
• Must have strong communication skills through excellent verbal and written correspondence, effective listening, exhibit responsiveness and have high attention to detail and follow through skills.

• Must have strong problem-solving and troubleshooting skills with the ability to manage multiple projects, prioritize tasks and efficiently manage your time.
• Ability to learn new programs quickly and adapt to changing banking technology with ease.

Education & Experience

Computer systems knowledge and skills generally acquired through an associate degree in computer science or at least one year of applicable work experience supporting end-user systems and peripherals. IT/Network certifications helpful but not required. A+ certification preferred. Specialized IT education/training required. Experience with banking programs; Laser/Deposit Pro, EZ Teller, EZ ID, Fiserv and Premier UI a plus but not required. Valid driver's license required to be able to travel between locations and work outside or normal hours in the event a special business needs arises.

This is not a remote position and is an onsite role. Time is split between our White Bear Lake and Roseville locations.

4661 Highway 61
White Bear Lake, MN 55110

1820 North Lexington Ave.
Roseville, MN 55113

Equal Opportunity Employer

Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities

Compensation

Compensation Commensurate with experience:

The beginning base pay for this position starts at $53,000. This beginning base salary represents a good faith and reasonable estimate of the minimum base range of possible compensation at the time of posting. If an applicant possesses experience, education, or other qualifications more than the minimum requirements for this posting, that applicant is encouraged to apply, and a final salary range may then be based on those additional qualifications; compensation decisions are dependent on the facts and circumstances of each case. The salary of the finalist selected for this role will be based on a variety of factors, including but not limited to, years of experience, depth of experience, seniority, merit, education, training, and other relevant business considerations.