IT Specialist

North-Star-Bank; Roseville (MN); On-site; USD 48,000 - 58,000; Full time

Benefits offered by this job

Medical

Dental

HSA

401K with company match

Life/AD&D/Dependent Life ins.

STD

Paid leave

Vacation

Sick days

Holidays

Free checking

Free checks

Free safe deposit box

Education benefit

Aflac supplemental plans

Job summary

North Star Bank in Minnesota is seeking a full-time IT Specialist to join our team. The role covers end-user support, network administration, security, and deposits operations support, with site visits to branches between White Bear Lake and Roseville.

Responsibilities include handling help desk requests, tracking tickets, and ensuring security and backups. A+ certification is preferred, and an associate degree in computer science or related experience is expected.

Qualifications

• Associate degree in computer science or 1+ year of end-user support experience.
• A+ certification preferred.
• Experience with banking software such as Laser/Deposit Pro, EZ Teller, EZ ID, Fiserv, and Premier UI is a plus.
• Valid driver’s license to travel between locations and work outside normal hours.

Responsibilities

• Provide internal help desk support for hardware and software.
• Create, track, and close IT tickets; maintain logs related to system permissions and incidents.
• Visit branch locations to assist with installations and issue resolution.
• Support Deposit Operations with digital technology needs.

Skills

Help desk support

Communication skills

Problem solving

Learn new programs

Education

Associate degree in computer science

A+ certification

Tools

Laser/Deposit Pro

EZ Teller

EZ ID

Fiserv

Premier UI

Job description

North Star Bank is an independent, locally owned community bank with a proud tradition of sound management and integrity. Established in 1947, we have been continuously committed to providing quality, customized banking service for personal and commercial financial needs. Whether it is assisting a newfound customer or cultivating the current relationship we provide banking solutions convenient for our customers that meets their needs. North Star Bank proudly reinvests in the neighborhoods in which you live in and continues to serve the community we’ve been part of for more than 75 years.

We are currently looking for a full time IT Specialist to join our team and support our company operations. This is a well-rounded role with responsibilities to assist with Network issues, Administration and Maintenance/User Support, Telecommunications, Security and Vulnerability Management, and Deposit Operations support.

The IT Specialist is responsible for providing technical support to end users serving as the internal help desk to field questions regarding hardware/software installation, inventory management, systems monitoring, troubleshoot problems ensuring security measures and backup procedures are in place. Position will be responsible for creating, tracking, and closing of tickets, updating logs related to system permissions and incidents, and creation and retention of security reports. In addition, there will be site visits to branch locations to handle user requests related to installations, software issues, and equipment failures.

Other responsibilities for this role include supporting the Deposit Operations department related to digital technology needs.

Skills, Abilities and What Qualities We Look For:

• Has positive energy, a strong work ethic, and ability to provide exceptional internal customer service.
• Demonstrate professionalism in working with internal customers, external vendors, and all levels of the organization.
• Provide help desk support over the phone, in person or remotely.
• Must have strong communication skills through excellent verbal and written correspondence, effective listening, exhibit responsiveness and have high attention to detail and follow through skills.
• Must have strong problem-solving and troubleshooting skills with the a bility to manage multiple projects, prioritize tasks and efficiently manage your time.
• Ability to learn new programs quickly and adapt to changing banking technology with ease.

Education & Experience:

Computer systems knowledge and skills generally acquired through an associate degree in computer science or at least one year of applicable work experience supporting end-user systems and peripherals. IT/Network certifications helpful but not required. A+ certification preferred. Specialized IT education/training required. Experience with banking programs; Laser/Deposit Pro, EZ Teller, EZ ID, Fiserv and Premier UI a plus but not required. Valid driver’s license required to be able to travel between locations and work outside or normal hours in the event a special business needs arises.

This is not a remote position and is an onsite role. Time is split between our White Bear Lake and Roseville locations.

North Star Bank
4661 Highway 61
White Bear Lake, MN 55110
1820 North Lexington Ave.
Roseville, MN 55113

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf

https://www.dol.gov/whd/regs/compliance/posters/fmaine.pdf

Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities

Compensation Commensurate with experience:

The beginning base pay for this position starts at $53,000. This beginning base salary represents a good faith and reasonable estimate of the minimum base range of possible compensation at the time of posting. If an applicant possesses experience, education, or other qualifications more than the minimum requirements for this posting, that applicant is encouraged to apply, and a final salary range may then be based on those additional qualifications; compensation decisions are dependent on the facts and circumstances of each case. The salary of the finalist selected for this role will be based on a variety of factors, including but not limited to, years of experience, depth of experience, seniority, merit, education, training, and other relevant business considerations.

North Star Bank offers a nice benefits package designed to meet the needs of our employees. Benefits include Medical, dental, health savings account (HSA), 401K & company match, Life/AD&D/Dependent Life ins., STD (Short Term Disability), MN leave programs, vacation, sick days, holidays, free checking account & free checks, free safe deposit box, & education benefit. Aflac voluntary supplemental plans are available: Hospital coverage, accident, cancer, vision, & additional life ins.