IT Specialist

Granite Bank; Cold Spring (MN); On-site; USD 60,000 - 78,000; Full time

Job summary

Granite Bank is seeking an IT Specialist to provide end-user technical support and help advance infrastructure, networking, and cybersecurity efforts. You will assist with onboarding, device deployment, and access changes while resolving complex IT issues in a collaborative team.

Responsibilities include managing Active Directory, Microsoft 365, VPN, and network services, alongside Windows Server tasks and security controls.

Qualifications

• Associate's degree in Information Technology, Computer Science or a related field (preferred) or equivalent work experience.
• Proven experience in desktop support or similar technical role.
• Proficiency in Windows operating systems.
• Familiarity with Active Directory, User Account Management, and Group Policy.
• Basic knowledge of networking concepts: TCP/IP, DHCP, DNS and VPN.
• Problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively within a team.
• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support (MCDST), or equivalent.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for desktops, laptops, applications, mobile devices, printers, peripherals, and other end-user technology.
• Manage and troubleshoot user accounts, permissions, Active Directory, Group Policy, Microsoft 365, MFA, and related identity and access issues.
• Install, configure, maintain, and troubleshoot Windows workstations and assist with Windows Server infrastructure.
• Support employee onboarding/offboarding, equipment deployment, access changes, hardware refreshes, and technology lifecycle activities.
• Troubleshoot TCP/IP, DNS, DHCP, VPN, wireless, switching, and general network connectivity issues.
• Assist with administration and troubleshooting of switches, firewalls, wireless infrastructure, VPN, SD-WAN, telecommunications, and related technologies as experience develops.
• Monitor infrastructure, endpoint, network, security, capacity, and availability alerts and perform initial investigation and escalation.
• Assist with endpoint security, vulnerability remediation, malware protection, encryption, patching, and other cybersecurity controls.
• Participate in infrastructure and security projects, system upgrades, deployments, testing, and change-management activities.
• Assist with Windows Server, virtualization, backup/recovery, disaster recovery, and data center technologies under the direction of senior IT staff.
• Work with senior IT staff and vendors to troubleshoot complex infrastructure and security issues.
• Participate in the IT on-call rotation and respond to escalating after-hours infrastructure, network, security, and system-availability events as appropriate.
• Provide employees with guidance regarding phishing, MFA, passwords, data protection, cybersecurity, and appropriate technology use.
• Maintain accurate tickets, technical documentation, asset inventories, procedures, diagrams, and knowledge-base articles.
• Develop hands-on knowledge of Windows Server, virtualization, networking, cybersecurity, backup/DR, storage, and data center technologies through progressively assigned responsibilities.
• Develop technical expertise through hands-on assignments, cross-training, formal training, and relevant industry certifications.

Skills

Desktop support experience

Windows OS proficiency

Active Directory

Group Policy

Networking basics

Problem solving

Communication skills

Team collaboration

IT certifications

Education

Associate's degree in Information Technology or Computer Science

Job description

Location: Champlin, MN or Cold Spring, MN

Travel Requirements: Occasional travel between Granite Bank locations, including Champlin, MN and Cold Spring, MN may be required.

Work Authorization: Candidates must reside within the United States and be legally authorized to work in the United States at the time of hire and throughout employment.

Reports To: Senior Vice President of Information Technology

Employment Type: Full-Time

Pay Range: $60,000.00 - $78,000.00/year

About Granite Bank:

Granite Bank is one of the fastest-growing banks in Minnesota! We're a locally owned community bank, and we're growing our team of people on a mission to help as many people as possible achieve their financial and homeownership goals. We live by our core values: accessibility, agility, transparency, family feel, and empowerment. Whether it's expanding our product line or having fun company events, we're prepared to adapt to an ever-changing industry while keeping our people first. Come join us!

Position Summary:

As an IT Specialist, you will be responsible for providing technical assistance and support to end-users with progressing responsibility for infrastructure, networking, endpoint management and cybersecurity.

Key Responsibilities:

• Provide Tier 1 and Tier 2 technical support for desktops, laptops, applications, mobile devices, printers, peripherals, and other end-user technology.
• Manage and troubleshoot user accounts, permissions, Active Directory, Group Policy, Microsoft 365, MFA, and related identity and access issues.
• Install, configure, maintain, and troubleshoot Windows workstations and assist with Windows Server infrastructure.
• Support employee onboarding/offboarding, equipment deployment, access changes, hardware refreshes, and technology lifecycle activities.
• Troubleshoot TCP/IP, DNS, DHCP, VPN, wireless, switching, and general network connectivity issues.
• Assist with administration and troubleshooting of switches, firewalls, wireless infrastructure, VPN, SD-WAN, telecommunications, and related technologies as experience develops.
• Monitor infrastructure, endpoint, network, security, capacity, and availability alerts and perform initial investigation and escalation.
• Assist with endpoint security, vulnerability remediation, malware protection, encryption, patching, and other cybersecurity controls.
• Participate in infrastructure and security projects, system upgrades, deployments, testing, and change-management activities.
• Assist with Windows Server, virtualization, backup/recovery, disaster recovery, and data center technologies under the direction of senior IT staff.
• Work with senior IT staff and vendors to troubleshoot complex infrastructure and security issues.
• Participate in the IT on-call rotation and respond to escalating after-hours infrastructure, network, security, and system-availability events as appropriate.
• Provide employees with guidance regarding phishing, MFA, passwords, data protection, cybersecurity, and appropriate technology use.
• Maintain accurate tickets, technical documentation, asset inventories, procedures, diagrams, and knowledge-base articles.
• Develop hands-on knowledge of Windows Server, virtualization, networking, cybersecurity, backup/DR, storage, and data center technologies through progressively assigned responsibilities.
• Develop technical expertise through hands-on assignments, cross-training, formal training, and relevant industry certifications.

Experience:

• Associate's degree in Information Technology, Computer Science or a related field (preferred) or equivalent work experience.
• Proven experience in desktop support or similar technical role.
• Proficiency in Windows operating systems.
• Familiarity with Active Directory, User Account Management, and Group Policy.
• Basic knowledge of networking concepts: TCP/IP, DHCP, DNS and VPN.
• Problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaborate within a team.
• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support (MCDST), or equivalent.

Granite Bank is an Equal Opportunity Employer

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.