IT Specialist

Ledgent Technology; Waller (TX); On-site; USD 70,000 - 80,000; Full time

Job summary

Ledgent Technology seeks an IT Specialist to join a growing manufacturing organization in Waller, Texas. This hands-on role blends end-user support with systems administration, covering infrastructure, networking, security, and ERP systems.

Ideal candidates will have experience with Active Directory, Entra ID, Microsoft 365, Windows Server, networking, firewalls, and ERP systems. Work with office personnel, plant-floor staff, and leadership to maintain and improve the technology environment.

Qualifications

• 4-6 years of IT support, systems administration, or infrastructure experience.
• Experience with Active Directory, Microsoft Entra ID, Microsoft 365, Windows Server, and Group Policy.
• Experience with patch management, backups, user administration, and endpoint support.
• Solid networking knowledge including TCP/IP, DNS, DHCP, routing, switching, and VLANs.
• Experience supporting ERP systems.
• Strong troubleshooting, documentation, and communication skills.
• Ability to work effectively with both technical and non-technical users.

Responsibilities

• Provide Tier 1 and Tier 2 end-user hardware, software, networking, ERP, and technology issue support.
• Troubleshoot and resolve issues involving Microsoft 365, Active Directory, Entra ID, Windows desktops, printers, and business applications.
• Administer and support Active Directory, Entra ID, Microsoft 365, and Windows Server environments.
• Configure, install, and troubleshoot network switches; assist with firewall reviews and rule management.
• Manage Windows Server patching, backups, and maintenance; support virtualization and infrastructure projects.
• Provide onsite support for manufacturing and warehouse operations; travel to Texas locations as needed.
• Support ERP and related business systems; coordinate with vendors when necessary.

Education

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field

Tools

Active Directory

Microsoft Entra ID

Microsoft 365

Windows Server

Group Policy

Job description

IT Specialist (JN -102026-434059) Waller, Texas

Salary: USD70000 - USD80000 per year

Title: IT Specialist

Location: Waller, TX (Onsite)

Salary Range: $70,000 - $80,000 + Benefits

Type: Direct Hire

No C2C or 3rd Party Vendors at this time.

We are seeking an IT Specialist to join a growing manufacturing organization supporting multiple locations across Texas. This is a hands-on role that bridges the gap between Help Desk and Systems Administration, providing end-user support while also managing infrastructure, networking, security, and business-critical systems.

The ideal candidate will have experience supporting Active Directory, Entra ID, Microsoft 365, Windows Server, networking, firewalls, and ERP systems. This person should be comfortable working directly with office personnel, plant-floor employees, and leadership while helping maintain and improve the company's technology environment.

Key Responsibilities

User Support & Troubleshooting

• Provide Tier 1 and Tier 2 support for hardware, software, networking, ERP, and end-user technology issues.
• Troubleshoot and resolve issues involving Microsoft 365, Active Directory, Entra ID, Windows desktops, printers, and business applications.
• Support laptops, desktops, mobile devices, scanners, printers, and related peripherals.
• Respond to help desk tickets and service requests while maintaining a high level of customer service.
• Document issues, resolutions, and technical procedures.

Microsoft Infrastructure Administration

• Administer and support Active Directory, Microsoft Entra ID, Microsoft 365, and Windows Server environments.
• Manage user accounts, security groups, permissions, and access requests.
• Create, maintain, and troubleshoot Group Policy Objects (GPOs).
• Configure and support Single Sign-On (SSO) integrations.
• Review and maintain Entra ID security configurations and policies.

Network & Security Administration

• Configure, install, and troubleshoot network switches.
• Assist with firewall reviews, audits, and rule management.
• Troubleshoot network connectivity and performance issues using logs, packet captures, and monitoring tools.
• Investigate and respond to network monitoring alerts.
• Investigate and respond to EDR (Endpoint Detection & Response) alerts.
• Assist with cybersecurity and infrastructure improvement initiatives.

Systems Administration

• Manage Windows Server patching, updates, and maintenance.
• Maintain backup systems and support recovery processes.
• Support virtualization and server infrastructure.
• Assist with technology upgrades, deployments, and infrastructure projects.

ERP & Business Application Support

• Provide daily support for ERP and related business systems.
• Troubleshoot application issues and coordinate with vendors when necessary.
• Work with business users to identify and resolve operational and system-related challenges.
• Support testing, upgrades, and enhancement projects.

Site Support & Projects

• Provide onsite support to manufacturing and warehouse operations.
• Travel to other Texas locations and company facilities as needed.
• Support office moves, equipment deployments, and infrastructure upgrades.

Initial projects will include:

• Network switch installations and configuration
• Firewall audits and rule reviews
• Entra ID and Conditional Access policy audits
• SSO implementation and support
• Network monitoring and EDR alert response
• ERP and infrastructure improvement initiatives

Required Qualifications

• 4-6 years of IT support, systems administration, or infrastructure support experience.
• Strong experience with:
  • Active Directory
  • Microsoft Entra ID
  • Microsoft 365
  • Windows Server
  • Group Policy
• Experience with patch management, backups, user administration, and endpoint support.
• Solid networking knowledge including TCP/IP, DNS, DHCP, routing, switching, and VLANs.
• Experience troubleshooting network issues using logs, monitoring tools, and packet captures.
• Experience supporting firewalls and network infrastructure.
• Experience supporting ERP systems.
• Strong troubleshooting, documentation, and communication skills.
• Ability to work effectively with both technical and non-technical users.

Preferred Qualifications

• Manufacturing, industrial, warehouse, or multi-site environment experience.
• Experience with:
  • Cisco
  • Fortinet
  • SonicWall
  • Meraki
  • CrowdStrike
  • SentinelOne
  • Veeam
• Experience supporting SSO solutions and endpoint security platforms.
• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.