IT Specialist

Deputy Assistant Secretary for Information and Technology; United States; On-site; USD 85,000 - 120,000; Full time

Job summary

The incumbent serves as an IT Specialist for the Department of Veterans Affairs (VA), Office of Information Technology (OIT), End User Services (EUS), Endpoint Engineering, Platform Support, Client Technologies subdivision.

EUS provided enterprise-wide technology services and continuous implementation, maintenance, monitoring, and management of VA's technical operations' portfolio - promoting one technology vision across VA.

Qualifications

• Experience demonstrating the four competencies (Attention to Detail, Customer Service, Oral Communication, Problem Solving).
• One year of specialized experience equivalent to GS-12 in IT systems and programs.
• Experience implementing and managing IT programs and projects.
• Ability to analyze requirements, integrate new technologies, and resolve complex IT issues.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Job description

The incumbent serves as an IT Specialist for the Department of Veterans Affairs (VA), Office of Information Technology (OIT), End User Services (EUS), Endpoint Engineering, Platform Support, Client Technologies subdivision. EUS provided enterprise-wide technology services and continuous implementation, maintenance, monitoring, and management of VA's technical operations' portfolio - promoting one technology vision across VA.

Qualifications

To qualify for this position, all qualification requirements, listed below, applicants must meet all requirements by the closing date of this announcement, 10/05/2026. Experience: Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

AND Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Specialized experience is defined as: providing technical expertise in the implementation and management of IT programs and projects, supporting and optimizing storage, server, and client technologies, and administering systems security and database management. Experience much demonstrate the ability to analyze requirements, integrate new technologies, and resolve complex IT issues while ensuring compliance with organizational policies and security standards. This includes daily operational support, troubleshooting, and the development of solutions for multi-user systems across platforms and back office environments. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.