IT Specialist (SYSADMIN)

US Deputy Assistant Secretary for Information and Technology; Salt Lake City (UT); On-site; USD 75,000 - 110,000; Full time

Job summary

US Deputy Assistant Secretary for Information and Technology in Salt Lake City seeks IT professionals with demonstrated IT-related experience and the four core competencies described.

Strong attention to detail, excellent customer service, clear oral communication, and robust problem solving will enable you to analyze requirements, implement solutions, and support secure, multi-user systems across government programs.

Qualifications

• Experience demonstrating Attention to Detail in IT contexts.
• Experience delivering quality customer service to diverse users.
• Strong oral communication for technical and non-technical audiences.
• Proven problem solving with evaluating information and making recommendations.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Job description

Experience:

Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Specialized Experience:

You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Specialized experience is defined as: providing technical expertise in the implementation and management of IT programs and projects, supporting and optimizing storage, server, and client technologies, and administering systems security and database management. Experience must demonstrate the ability to analyze requirements, integrate new technologies, and resolve complex IT issues while ensuring compliance with organizational policies and security standards. This includes daily operational support, troubleshooting, and the development of solutions for multi-user systems across platforms and back office environments.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Veterans and Transitioning Service Members:

Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/