IT Support Specialist (CSE)

Take2 Consulting, LLC; Sioux Falls (SD); On-site; USD 40,000 - 60,000; Full time

Job summary

Take2 Consulting, LLC is seeking an IT Support Specialist to deploy and configure computer equipment across VA medical centers and offsite locations. The role emphasizes strong customer service and on-site work, with potential evenings and weekends.

The position involves imaging, setup, troubleshooting, and participation in deployment projects, requiring mobility and the ability to handle heavy equipment. Public Trust clearance is noted as a requirement.

Qualifications

• Minimum of 1-year experience in imaging and installing computer equipment.
• Ability to unpack/re-pack, move, and install pallets of IT equipment without restrictions.
• Personal transportation during work hours.
• Ability to traverse campus, stoop, crouch, reach, and push carts with equipment.
• Experience supporting hardware and software, troubleshooting, and deployment projects.
• Knowledge of system and network troubleshooting, including high availability systems.
• Ability to work independently and deliver excellent customer service.

Responsibilities

• Deploy, image, and set up equipment including PCs, laptops, docking stations, monitors, printers, scanners, and network connections at VA facilities and offsite training centers.
• Unbox, set up, install, configure, remove equipment, and re-package hardware for shipment.
• Transport equipment weighing up to 50 pounds across site campus, including on carts.
• Support hardware and software, troubleshoot issues, perform system imaging, hardware break-fix support, and participate in refresh, upgrade, and deployment projects.
• Support setup at various training sites.
• Conduct routine system administration tasks and maintain logs of troubleshooting activities.
• Work independently while providing excellent customer service.

Skills

Imaging

Customer service

Independent work

Physical mobility

Hardware & software support

System imaging

Education

HS diploma or GED

Job description

Overview

We are seeking an IT Support Specialist to support a large IT program for the Department of Veteran Affairs. This role involves deploying and configuring computer equipment across VA medical centers and offsite training locations, combining technical skills with a focus on delivering exceptional customer service. The position requires working onsite, including potential evening and weekend hours, supporting hardware and software support, troubleshooting, system imaging, and equipment deployment. Join our team to make a difference supporting Veterans' healthcare facilities.

Job Title

IT Support Specialist

Education Requirements

There are no education requirements for this role.

Certification Requirements

There are no certification requirements for this role.

Clearance Requirements

Public Trust

Work Arrangement

On-Site at Veterans' Administration Medical Centers and offsite training locations.

Responsibilities

• Deploy, image, and set up equipment including PCs, laptops, docking stations, monitors, printers, scanners, and network connections at VA facilities and offsite training centers.
• Unbox, set up, install, configure, remove equipment, and re-package hardware for shipment.
• Transport equipment weighing up to 50 pounds across site campus, including on carts.
• Support hardware and software, troubleshoot issues, perform system imaging, hardware break-fix support, and participate in refresh, upgrade, and deployment projects.
• Support setup at various training sites.
• Conduct routine system administration tasks and maintain logs of troubleshooting activities.
• Work independently while providing excellent customer service.

Required Qualifications

• Minimum of 1-year experience in imaging and installing computer equipment.
• Ability to unpack/re-pack, move, and install pallets of IT equipment without restrictions.
• Personal transportation during work hours.
• Ability to traverse campus, stoop, crouch, reach, and push carts with equipment.
• Experience supporting hardware and software, troubleshooting, and deployment projects.
• Knowledge of system and network troubleshooting, including high availability systems.
• Ability to work independently and deliver excellent customer service.
• HS diploma or GED with 8 years of professional work experience in lieu of a degree.
• 1-year experience in IT, CS, EE, or IS if holding a bachelor’s degree.

Desired Skills

• Experience with ServiceNow ticketing system.
• Experience supporting VA systems is a plus.

Pay Range

Pay range: $40,000.00–$60,000.00 (annual).