IT Specialist (PlcyPln)

US Deputy Assistant Secretary for Information and Technology; Salt Lake City (UT); On-site; USD 90,000 - 130,000; Full time

Job summary

The Department of Veterans Affairs (VA), Office of Information and Technology (OIT), End User Services (EUS), Enterprise Command Operations (ECO) is seeking an IT Specialist (PLCYPLN) to plan, coordinate, and execute information technology policies and initiatives.

This role requires demonstrated IT-related experience across critical competencies and is aligned within VA's organizational structure to support end-user IT operations.

Qualifications

• Experience IT-related demonstrating each of the four competencies: Attention to Detail, Customer Service, Oral Communication, Problem Solving.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Job description

This position, the IT Specialist (PLCYPLN) position, is organizationally aligned within the Department of Veterans Affairs (VA), Office of Information and Technology (OIT), End User Services (EUS), Enterprise Command Operations (ECO). The position supports the organization's mission and operational objectives by planning, coordinating, and executing information technology policies, programs, and initiatives.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/29/2026. Applicants must meet all requirements when a request is received to fill a vacancy. You may qualify based on your experience as described below: 1. Individual Occupational Requirements (IOR) Basic Requirement Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and respond appropriately.

• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgement to generate and evaluate alternatives, and to make recommendations.

AND 2. Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-14 in the normal line of progression for the occupation in the organization. Specialized experience is defined as: experience in IT operations, supervision, and management of IT delivery systems and equipment; administering IT operational activities that support all organizations within the geographic area: utilizing strategic planning, budgeting, performance management and implementation of new, and maintenance of, existing operational hardware and software required for IT Support of all end users in the area; identifying measures or indicators of system performance and the actions needed to improve or correct performance relative to the goals of the systems; applying service management concepts for networks and related standards. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.