IT Specialist

RapidFort, Inc.; Sunnyvale (CA); On-site; USD 70,000 - 80,000; Full time

Job summary

Valid8 Financial, Inc. is seeking an IT Specialist to support day-to-day IT operations. This role involves user onboarding and offboarding, help desk support, and asset management. The ideal candidate will have a Bachelor's degree in Information Technology and at least 2 years of relevant experience.

The position requires proficiency in various operating systems and SaaS platforms. The anticipated starting salary is $70,000-80,000 per year depending on experience.

Qualifications

• 2+ years of IT support or systems administration experience.
• Proficiency in ticketing systems and major SaaS platforms.
• Basic knowledge of networking and IT security principles.

Responsibilities

• Onboard and offboard users across systems.
• Troubleshoot hardware and software problems.
• Procure and deploy IT assets and maintain inventory.
• Track software subscriptions and licenses.
• Enforce internal security policies and monitor compliance.
• Install and configure software on user systems.
• Maintain documentation and report on KPIs.

Skills

User Lifecycle Management

Technical Support

Asset Management

Compliance Monitoring

Documentation Skills

Problem Solving

Education

Bachelor’s degree in Information Technology or Computer Science

Tools

Windows

macOS

Google Workspace

Office 365

Jira

Job description

RapidFort is a cutting-edge cybersecurity startup on a mission to automate vulnerability management. We’ve developed an innovative Open Source project featuring a collection of popular Open Source container images that are automatically hardened via our Software Attack Surface Management Platform.

We are looking for an IT Specialist to support the organization’s day-to-day IT operations. Responsibilities include user onboarding/offboarding, equipment acquisition and management, help desk support, subscription tracking, application installation, and compliance monitoring. The IT Specialist ensures a secure and efficient technical environment for all users. Anticipated starting salary is $70,000-80,000/yr DOE OTE.

Responsibilities

• Key Responsibilities 1. User Lifecycle Management
  • Onboard and offboard users across systems (email, identity provider, VPN, etc.).
  • Maintain and audit user access according to role-based access control policies.
  • Document all provisioning and de-provisioning activities.
• 2. Help Desk & Technical Support
  • Serve as the first point of contact for Tier 1 & Tier 2 IT issues.
  • Troubleshoot hardware, software, network, and application problems.
  • Escalate unresolved issues to senior IT personnel or vendors.
• 3. Asset & Equipment Management
  • Procure and deploy laptops, monitors, peripherals, and mobile devices.
  • Maintain a current and accurate inventory of IT assets.
  • Image, configure, and prepare new hardware for deployment.
  • Coordinate return and decommissioning of hardware.
• 4. Subscription & License Monitoring
  • Track software subscription usage and renewal schedules.
  • Ensure license compliance and cost efficiency.
  • Liaise with vendors for quotes, renewals, and technical support.
• 5. Compliance & Security Monitoring
  • Enforce internal security policies (MFA, encryption, etc.).
  • Monitor endpoint compliance (patch management, antivirus, device health, etc.).
  • Support audits and provide required documentation.
  • Assist in maintaining compliance frameworks (e.g., SOC 2, ISO 27001).
• 6. Application Support & Installations
  • Install, update, and configure software on user systems.
  • Support usage of productivity tools and collaboration platforms.
  • Create and maintain user documentation and training resources.
• 7. Documentation & Reporting
  • Maintain SOPs, inventory records, and support logs.
  • Develop and manage a knowledge base of IT processes and FAQs.
  • Report on KPIs such as ticket volume, response/resolution times, and asset status.

Qualifications

• Required Qualifications
  • Bachelor’s degree in Information Technology, Computer Science, or equivalent experience.
  • 2+ years of IT support or systems administration experience.
  • Proficiency in Windows, macOS, and major SaaS platforms (e.g., Google Workspace, Office 365).
  • Experience with ticketing systems (e.g., Jira).
  • Basic knowledge of networking and IT security principles.
• Preferred Qualifications
  • Experience with Mobile Device Management (MDM) tools (e.g., Electric AI or JumpCloud).
  • Familiarity with identity providers (Okta, Azure AD, Google).
  • ITIL certification or knowledge of IT service management best practices.
  • Exposure to compliance and governance frameworks.
• Key Competencies
  • Customer service orientation
  • Strong problem-solving and troubleshooting skills
  • Attention to detail
  • Time management and multitasking
  • Clear verbal and written communication skills
• Experience: 8-10 years