Senior IT Support Specialist

AHU Technologies; Washington (District of Columbia); On-site; USD 65,000 - 90,000; Full time

Job summary

AHU Technologies is seeking an IT Specialist to provide comprehensive technical support to end users. You will handle incidents, service requests, and assist with system configuration to ensure reliable IT operations.

The role covers front-line to advanced troubleshooting, work across Windows, macOS, and mobile devices, and you will mentor staff while collaborating with admins and vendors in a fast-paced environment.

Qualifications

• Bachelor’s degree or equivalent experience is required.
• 6+ years of IT support, service desk, or troubleshooting experience is needed.
• Strong knowledge of Windows, MacOS, Microsoft 365, Active Directory, and basic networking.
• Experience supporting iOS and Android devices in enterprise environments.
• Proficiency with Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive, Excel, Word).
• Ability to diagnose and resolve issues across multiple operating systems.
• Familiarity with MFA, endpoint protection, and secure data handling.

Responsibilities

• Serve as primary IT support contact via multiple channels.
• Troubleshoot hardware, software, and network issues at basic and advanced levels.
• Assist users with account access, MFA, and identity management tasks.
• Perform workstation setup, imaging, deployment, and peripheral configuration.
• Support enterprise applications and departmental systems.

Skills

IT support

Service desk operations

System troubleshooting

Windows OS

MacOS

Microsoft 365

Active Directory

Networking basics

Mobile device support

Microsoft 365 apps

Cross-OS troubleshooting

Cybersecurity basics (MFA, endpoint)

ITIL practices

Communication skills

Independent & collaborative work

Hardware handling (25–40 lbs)

Education

Bachelor’s degree in IT or related field

Job description

Job Description

Short Description: The Client seeks an IT Specialist to provide technical support, troubleshoot hardware and software issues, configure systems, resolve incidents, fulfill service requests, and support enterprise IT operations.

Complete Description

The Client seeks an IT Specialist to provide comprehensive technical support to end users, ranging from front-line assistance to advanced troubleshooting and system configuration.

This role ensures reliable IT operations across the organization by resolving incidents, fulfilling service requests, and supporting enterprise technologies.

Key Responsibilities

• Serve as a primary point of contact for IT support via phone, email, ticketing system, and in-person.
• Troubleshoot and resolve hardware, software, and network issues at both basic and advanced levels.
• Assist users with account access, password resets, MFA issues, and general identity-management tasks.
• Perform workstation setup, imaging, deployment, and peripheral configuration.
• Support enterprise applications and departmental systems, including specialized tools.
• Conduct root-cause analysis and implement long-term solutions for recurring problems.
• Document all interactions and technical procedures accurately in the ticketing system.
• Escalate issues appropriately and collaborate with system administrators, infrastructure teams, and vendors.
• Manage user accounts, security groups, file permissions, and access requests.
• Provide guidance, mentorship, and knowledge-sharing with support staff.
• Assist with system upgrades, patching, deployments, and lifecycle management of workstations.
• Educate users on IT policies, procedures, and best practices.

Skills

• Bachelor’s degree in IT or related field or equivalent experience. 10 Years Required
• Experience providing IT support, service desk operations, or system troubleshooting. 6 Years Required
• Working knowledge of Windows OS, MacOS, Microsoft 365, Active Directory, and basic networking. 6 Years Required
• Experience supporting mobile devices (iOS and Android), including enterprise management profiles. 6 Years Required
• Proficient with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive, Excel, Word, etc.). 6 Years Required
• Ability to diagnose and resolve both basic and complex technical issues across multiple operating systems. 6 Years Required
• Familiarity with basic cybersecurity practices such as MFA, endpoint protection, and secure data handling. Required
• Ability to follow ITIL best practices for incident, problem, and change management. Required
• Strong communication, customer service, and problem-solving skills. Required
• Ability to work independently and collaboratively in a fast-paced environment. Required
• Ability to lift, move, and install computer hardware up to 25–40 lbs. Required