IT Specialist

The Mint Gaming Hall Kentucky Downs; Franklin (KY); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive benefits

Fully paid Life Insurance

401K with Company Match

FSA/HSA

We have BIG FUN!

Job summary

The Mint Gaming Hall Kentucky Downs is seeking an IT Support professional to deploy and maintain PC hardware, printers, and desktop software in a gaming environment.

You will install productivity tools (Office 365, POS systems), manage the ticketing system, and support VOIP and mobile devices, while following all policies and procedures to ensure reliable operations. Evening and weekend shifts may be required to support gaming floors and remote offices.

Qualifications

• Associate degree in IT or MIS; bachelor’s preferred.
• 4+ years of relevant experience accepted in lieu of degree.
• Industry certifications preferred but not required.
• Experience with Windows Server and Office 365 Administration.
• Knowledge of VOIP and POS systems is desirable.
• Ability to work independently in a high-noise gaming environment.

Responsibilities

• Deploy and support new PC hardware, printers and desktop software.
• Install and support productivity tools such as Microsoft Office and Sage MAS90.
• Maintain the ticketing system for IT requests.
• Support phone systems and mobile devices.
• Develop and implement cost-effective IT solutions.
• Maintain spare parts inventory for timely repairs.
• Advise users on hardware selections for their needs.
• Follow policies, procedures, and regulations.
• Perform other duties as required.
• Report daily to Level 2 IT support for assignments.

Skills

Windows Server

Office 365

VOIP systems

POS systems

PC hardware

Desktop support

Virus protection

Networking basics

Technical docs

Communication skills

Problem solving

Education

Associate degree in IT or MIS

Bachelor’s degree preferred

4+ years experience in lieu of degree

Industry certifications preferred

Tools

Microsoft Office

Sage MAS90

MalwareBytes

Email filter

Job description

• Competitive Medical, Dental, and Vision Benefits
• Fully paid Company Life Insurance
• 401K with Company Match
• FSA/HSA
• We have BIG FUN!

JOB RESPONSIBILITIES:

• Responsible for deployment of all new PC hardware, printers, and desktop application software.
• Installs and supports productivity tools including but not limited to Microsoft Office, Sage MAS90, etc.
• Maintain ticketing system
• Supports phone system and cell phones.
• Takes initiative to develop and implement solutions to problems that result in a more efficient and cost-effective systems and/or procedures.
• Maintains a spare parts inventory to facilitate timely repair of systems and infrastructures.
• Provides consultation to users in the selection of appropriate PC and/or printer hardware for their specific application needs.
• Complies with all policies and procedures, rules, and regulations.
• Performs other duties as required.
• Report daily to Level 2 support for daily assignments.

MINIMUM QUALIFICATIONS:

Must have a minimum of an Associate Degree in Information Technology, MIS or equivalent from an accredited college or university. Bachelor’s Degree preferred but not required. In lieu of degree, 4+ years of relevant experience will be considered. Industry certifications preferred but not required.Work is generally performed in an office and gaming setting with exposure to second-hand smoke and a high noise level. Evening and/or weekend work may be required. Extended hours and irregular shifts may be required.

EDUCATION AND EXPERIENCE:

• Knowledge of computer science and the methods, techniques, practices, and procedures utilized in computer programming.
• Knowledge of the capabilities and limitations of hardware.
• Knowledge of information systems, technologies, and applications.
• Knowledge in basic operation/support of VOIP Phone systems.
• Knowledge in the supporting Point of Sale systems.
• Knowledge in all phases of PC hardware setup, configuration, and routine support.
• Knowledge in all phases of desktop system troubleshooting, repair, and problem remediation.
• Must be proficient in basic systems support of Microsoft Windows 2008, 2012 and 2016 Server Operating Systems.
• Must be proficient in the setup and administration of Office 365 Administration.
• Must be proficient in support, update and administration of Microsoft desktop operating systems including XP, Windows 7, and Windows 10.
• Knowledge in use of various virus control software applications, i.e., MalwareBytes and email filter.
• Knowledge in supporting data communications infrastructures and related hardware/software.
• Ability to communicate effectively both verbally and in writing.
• Ability to analyze situations and adopt appropriate courses of action.
• Ability to work independently and efficiently under stressful conditions, make solid decisions, and exercise independent judgment.
• Ability to isolate system problems quickly and take proper corrective action.
• Ability to understand and translate technical terminology and reports into a clear and logical format.
• Skill in presenting and explaining technical information to others.
• Skill in reviewing and interpreting complex technical documents, manual, journals, and instructions.
• Skill in system troubleshooting and problem-solving.
• Adhere to additional training as required.

The Mint Gaming Hall an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law