Network Technician

INDUSTRIES OF THE BLIND; Greensboro (NC); On-site; USD 50,000 - 75,000; Full time

Job summary

Industries of The Blind, Incorporated is seeking a Network Technician to support IT functions, including server administration, network operations, and desktop support for printers and hardware. The role emphasizes rapid issue resolution and customer-focused service to meet employee needs.

Responsibilities include managing Windows servers, Hyper-V and VMware virtual environments, Active Directory, VPNs, firewalls, backups, and security compliance. Strong communication and teamwork are essential.

Qualifications

• Bachelor’s degree in CS or IT or equivalent work experience.
• Experience managing Windows servers and virtualization environments.
• Strong customer service and communication skills.

Responsibilities

• Provide first-line IT support to employees and resolve issues.
• Track and document issues using an IT ticketing system; ensure timely closures.
• Assist with Active Directory setup and maintenance as required.
• Interact professionally with service and equipment vendors.
• Support network and remote connectivity, file sharing, access control, and security.

Skills

IT support

Customer service

Team collaboration

Documentation

Education

B.S Computer Science or Information Technology

Tools

Windows Server

Hyper-V

VMware

Active Directory

VPNs

Firewalls

Printer maintenance

Job description

Summary of Position:

The Network Technician will provide assistance as needed to support any and all IT functions. They will perform a variety of tasks and assist with projects related to the department and company needs. Included but not limited to general pc tech responsibilities working with printers and other basic hardware to ensure that all employee needs are met expeditiously.

Essential Functions

Systems Administration Setup and help maintain Windows Servers 2016 and above including updates and patches. Be familiar with Hyper-V and VM Ware virtual server setup and deployment.

Networking (preferably some Network experience): including: DHCP, TCP/IP, Cisco layer 3 switching and routing, wireless APs (autonomous & controller based), VO/IP, V-Lans, network trouble shooting and cabling.

Security: VPNs, ACLs, firewall basics. Help provide path to achieving and maintaining required security compliance standards.

Desktop: Windows installation, troubleshooting, setup, and repair. Troubleshoot and maintain copiers, printers, fax server, etc.

Customer Service: Team and customer service oriented.

Training and Education: Ability to train and educate employees where necessary on standard company required programs.

Backups: Ensure all databases are backed up locally, offsite, and/or in a cloud. Also, ensure any program code (including any modifications/enhancements) to existing ERP, EDI, and manufacturing software are backed up.

Building Security: Work with third party vendors and IOB owned systems to help keep building secure and fire alarms working properly to help employees feel safe at work.

Job Duties

• Understand and represent the mission, vision, and values of our company to all internal and external customers.
• Provide first line response for employees requiring assistance with information technology issues and problems.
• Track, prioritize, and immediately document all issues using an IT support request system. Maintain IT tracking and status reports. Follow up on open IT issues to drive on-time closure.
• Assist and maintain setup and maintenance of active directory as required.
• Interact with service and equipment vendors in a professional and accountable manner.
• Provide assistance as needed to team members, technical assistance or other support.
• System installation, backup, maintenance, and problem solving.
• Assists in providing network and remote connectivity hardware/software support, profiles, file sharing, access privileges, and security.
• Researches, analyzes, troubleshoots, and resolves telecommunications related problems.
• Perform other duties as assigned.

Education

• B.S Computer Science or Information Technology, Certification in related field or equivalent work experience in a related field.

HTML-only versions of the poster are also available in the following languages: