IT Network Support

Parsons; New York (NY); On-site; USD 75,000 - 131,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid time off

ESOP

401(k)

Life insurance

Flexible work schedules

Holidays

Job summary

Parsons is seeking a talented IT Network Support to join our team in a role aimed at individuals starting their IT careers. You will learn, grow, and contribute to a modern, cloud-first IT environment while delivering high-quality user support.

You will work with Windows 11, Microsoft 365, Zendesk, and Cisco Meraki, with opportunities to expand expertise in endpoint management and security practices. This on-site role supports critical infrastructure projects in the NY/NJ corridor.

Qualifications

• 2+ years of IT support experience or equivalent coursework/internship experience.
• Basic knowledge of Windows 11 and Microsoft 365 (Teams, SharePoint, Exchange).
• Familiarity with IT ticketing systems like Zendesk or similar platforms.
• Strong organizational skills and the ability to prioritize tasks effectively.
• Willingness to learn new technologies and grow within the team.

Responsibilities

• Provide user-focused IT support in a modern, cloud-first environment.
• Assist with day-to-day IT operations and monitor systems.
• Escalate complex issues to Level 2 or senior staff as needed.
• Document issues and resolutions; maintain SOPs and knowledge base.

Skills

IT support

Windows 11

Microsoft 365

Intune

Cisco Meraki

Tools

Zendesk

Job description

In a world of possibilities, pursue one with endless opportunities. Imagine Next! At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what's possible.

Job Description:

Parsons is looking for a talented IT Network Support to join our team! This role is ideal for someone starting their career in IT who is excited to learn, grow, and contribute to a modern, cloud-first IT environment.

The position focuses on providing excellent user support, assisting with day-to-day IT operations, and learning from more experienced team members. The ideal candidate will demonstrate initiative, a willingness to take ownership of tasks, and a commitment to delivering high-quality service.

Program background

The Gateway Program is the most urgent infrastructure program in the country - a comprehensive set of rail investments that will improve commuter and intercity services, add needed resiliency and, in its later stages, create new capacity between Newark, New Jersey and New York City, the busiest section of the Northeast Corridor (NEC). The first phase of the Gateway Program includes the Hudson Tunnel Project (HTP), which includes the construction of a new two-track tunnel under the Hudson River connecting to Penn Station New York as well as the full rehabilitation of the existing 110-year-old North River Tunnel. The Gateway Development Commission (GDC), established through bi-state legislation, is responsible for the financing and development of the Hudson Tunnel Project.

What You'll Be Doing:

• Windows 11 environments and Dell laptops.
• Cisco Meraki infrastructure (basic troubleshooting of switches, wireless access points, etc.).
• Microsoft 365 services: Teams, SharePoint, Exchange Online, and Intune MDM.
• iOS device setup and management using Apple Business Manager.
• Assist with monitoring IT systems and escalating issues to Level 2 support or senior team members as needed.
• Support ticket resolution through Zendesk or similar platforms, ensuring timely responses and accurate documentation.
• Help maintain IT documentation, Standard Operating Procedures (SOPs), and knowledge base articles.
• Perform basic asset management and inventory tracking.
• Promote security best practices and assist with endpoint management.
• Participate in training opportunities to develop technical skills and knowledge.

What Required Skills You'll Bring:

• 2+ years of IT support experience or equivalent coursework/internship experience.
• Basic knowledge of Windows 11 and Microsoft 365 (Teams, SharePoint, Exchange).
• Familiarity with IT ticketing systems like Zendesk or similar platforms.
• Strong organizational skills and the ability to prioritize tasks effectively.
• A willingness to learn new technologies and grow within the team.

What Desired Skills You'll Bring:

• Exposure to Cisco Meraki systems or similar networking tools.
• Basic understanding of endpoint management tools like Microsoft Intune.
• Familiarity with iOS device setup and management.
• Relevant IT certifications (e.g., CompTIA IT Fundamentals+, Microsoft MS-900).

Security Clearance Requirement:

None

This position is part of our Critical Infrastructure team.

For more than 80 years, our experts have designed and delivered the critical infrastructure that connects and protects communities around the world. We work in collaborative teams, both within the company and with our partners and customers, to plan, design, build, and modernize infrastructure. We take special pride in projects and solutions that improve communities as well as people's quality of life by promoting economic growth, enhancing mobility, and increasing sustainability and resiliency. Powered by our people, we provide the imagination necessary to support our customers' visions-and to help them see what's next!

Salary Range:

$74,800.00 - $130,900.00

Benefits:

• medical
• dental
• vision
• paid time off
• Employee Stock Ownership Plan (ESOP)
• 401(k)
• life insurance
• flexible work schedules
• holidays

Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status.

We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars!

Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/frau