IT Specialist

Konrad; New York (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Comprehensive Health & Wellness Benefi

Socials, Outings & Retreats

Retirement Planning

Parental Leave Program

Culture of Learning & Development

Service Recognition Programs

Job summary

Konrad Group is seeking an IT Specialist to join the operations team. You will manage level 1 support tickets and assist with new hire hardware deployment, helping maintain office productivity. This role suits IT Specialists with 1–2 years of experience and requires clear communication within the team.

Ideal candidates have Google Workspace admin experience, knowledge of WiFi networking, and familiarity with MacOS/iOS/Android platforms. Experience with Kandji and SOC2/audit processes is a plus.

Qualifications

• 1–2 years of IT support experience or equivalent.
• Experience with Google Workspace administration.
• Familiarity with Ubiquiti/Meraki hardware and software.
• Networking and WiFi experience is a plus.
• Experience with MacOS, iOS, and Android platforms.
• Experience with Kandji or other MDM platforms.
• Familiarity with IT audits or SOC2 processes are a plus.

Responsibilities

• Maintain hardware inventory and manage device repairs.
• Manage IT tickets in a timely manner to meet SLAs.
• Research new technology and tools and share findings with the team.
• Communicate clearly with all team members.

Skills

Google Workspace admin

WiFi/Networking

MacOS/iOS/Android

1-2 years IT support

MDM management

Kandji

SoC2/IT Audit basics

JIRA

Confluence

Education

IT System Administrator degree/background

Tools

JIRA

Confluence

Job description

Who We Are

Konrad is a next generation digital consultancy. We are dedicated to solving complex business problems for our global clients with creative and forward-thinking solutions. Our employees enjoy a culture built on innovation and a commitment to creating best-in-class digital products in use by hundreds of millions of consumers around the world. We hire exceptionally smart, analytical, and hard working people who are lifelong learners.

About The Role

As an IT Specialist you'll be responsible for managing level 1 support tickets as well as facilitating new hire hardware deployment. Working within the operations team, your duties will require you to assist in maintaining team and office productivity. This role is ideal for IT Specialists that have 1-2 years of experience.

Responsibilities

• Maintain hardware inventory and manage device repairs


• Manage IT tickets in a timely manner to meet SLAs


• Research new technology and tools and share those findings with the team


• Communicate clearly and effectively with all members of our team

Successful candidates will have

• Google Workspace admin experience.


• Ubiquiti/Meraki hardware and software experience is an asset


• WiFi and Networking experience is an asset


• IT System Administrator technical degree/background is an asset


• Experience with tools such as JIRA, Confluence


• Experience with the following platforms: MacOS, iOS, Android.


• Experience with Kandji or other MDM platform


• Experience with SoC2/IT Audit processes an asset

Perks and Benefits

• Comprehensive Health & Wellness Benefits Package


• Socials, Outings & Retreats


• Retirement Planning


• Parental Leave Program


• Culture of Learning & Development


• Service Recognition Programs

Bonus Points:

Have you taken any courses at BrainStation? A lot of our design and development best practices and processes are taught during our courses - make sure to highlight this experience in your cover letter if you have!

Konrad Group is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation.

The estimated compensation for this position is $60,000 to $80,000. This is an estimate and a compensation offer will vary based on applicant's education, experience, skills, abilities and alignment with market data.